Love BBQGrills.com Love BBQGrills.com! We are in our 3rd house now, and have used BBQGrills to redo our backyards in each home. Everything from their customer service to their product selection and packing materials have always been flawless! We will use them time and time again.

Ordered a grill cover Ordered a grill cover. Have tried emailing and calling with no reply or answer. They have replied to emails with auto-reply that someone would contact us within 12 - 24 hours, it’s been a week with no response. Worried we’ve been scammed. :(

When I was looking for a built-in… When I was looking for a built-in barbecue and side burner, I searched the web for grills and pricing. I came across BBQ Grills.com and they have good quality appliances at a great price along with free accessories. I have used these appliances for a year and work flawlessly. Great company and good customer service.

I ordered a grill on April 21 I ordered a grill on April 21, 2024 based on promised shipment within 24-72 hours from order which did not happen. My credit card was charged immediately without a shipment. Almost a week later the website continues to indicate the order is being processed. I have called numerous times only to hear all agents are busy. I sent a web page order status inquiry and then two emails requesting my order be cancelled all without receiving a response. I would recommend avoiding purchasing anything from bbqgrills.com as it appears to be a scam.

I placed an order on April 21 I placed an order on April 21, 2024, and my card was immediately charged by a company called Malt & B, Inc. In the past seven days, BBQGrills.com has not returned a single phone call or email regarding the status of my order. I have been unable to establish a single point of contact with the company. Their website says the order will ship within 24 to 72 hours, but that is simply not the case. The fact that no one will answer the phone and no one returns voicemails or emails should be a huge red flag. I’m going to file a complaint with my credit card company to have the charge reversed. BBQGrills clearly appears to be a scam of a company.