Bad Service is BBQGrills.coms Specialty Really the worst customer service and lack of response in all my 75 years. Ordered a $1200+ Fuego Grill and it came damaged and noted the box damage on the signed receiver. They initially said they would work with manufacturer but said to file a freight claim nonetheless. I did that and sent all items require to freight company, Fuego Grills and BBQGrills.com. No response from anyone. I called freight company and they indicated it might take 3-4 months to resolve. In the meantime I have a large damaged grill taking up half my garage with no resolution in sight. Frustrated, disappointed and mad. I judge a company on how they handle adversity. BBQGrills.com gets a solid “F”. Good luck with orders you place with a company that has little regard for customer service.

Love BBQGrills.com Love BBQGrills.com! We are in our 3rd house now, and have used BBQGrills to redo our backyards in each home. Everything from their customer service to their product selection and packing materials have always been flawless! We will use them time and time again.

When I was looking for a built-in… When I was looking for a built-in barbecue and side burner, I searched the web for grills and pricing. I came across BBQ Grills.com and they have good quality appliances at a great price along with free accessories. I have used these appliances for a year and work flawlessly. Great company and good customer service.

Another in the line of frustrated… Another in the line of frustrated would-be customers. Enticed by the 24-72 hour shipping, I placed an online order. After waiting semi-patiently for a week, I started calling the ???Customer Support??? number. After 20 attempts with no answer, I left a message to please call me back within 24 hours or I would have my credit card company pull back the payment. Currently awaiting reply. EDIT: About an hour after posting this, I now have an update that my order has, (allegedly), left the warehouse with shipping carrier Estes and a PRO#/Tracking Number will be generated within 24 hours!

This company (BBQGrills.com) is so…wonderful for having in stock, hard to find parts for my gas grill. This company (BBQGrills.com) is so great for having everything in stock for my rare 23 year old PGS Model K-40 gas grill. I was able to purchase the very hard to find stainless ''H'' burner and the factory round ceramic briquettes for my unit. They also stocked several other parts for my K-40 that I'm sure I'll need in the future. I'm very lucky to find such a wonderful company that still stocks parts for my grill. I cannot express my happiness enough and thrilled to be a customer for this company. Thanks again !!