Bad Service is BBQGrills.coms Specialty Really the worst customer service and lack of response in all my 75 years. Ordered a $1200+ Fuego Grill and it came damaged and noted the box damage on the signed receiver. They initially said they would work with manufacturer but said to file a freight claim nonetheless. I did that and sent all items require to freight company, Fuego Grills and BBQGrills.com. No response from anyone. I called freight company and they indicated it might take 3-4 months to resolve. In the meantime I have a large damaged grill taking up half my garage with no resolution in sight. Frustrated, disappointed and mad. I judge a company on how they handle adversity. BBQGrills.com gets a solid “F”. Good luck with orders you place with a company that has little regard for customer service.

Another in the line of frustrated… Another in the line of frustrated would-be customers. Enticed by the 24-72 hour shipping, I placed an online order. After waiting semi-patiently for a week, I started calling the ???Customer Support??? number. After 20 attempts with no answer, I left a message to please call me back within 24 hours or I would have my credit card company pull back the payment. Currently awaiting reply. EDIT: About an hour after posting this, I now have an update that my order has, (allegedly), left the warehouse with shipping carrier Estes and a PRO#/Tracking Number will be generated within 24 hours!

Ordered a grill cover Ordered a grill cover. Have tried emailing and calling with no reply or answer. They have replied to emails with auto-reply that someone would contact us within 12 - 24 hours, it’s been a week with no response. Worried we’ve been scammed. :(

When I was looking for a built-in… When I was looking for a built-in barbecue and side burner, I searched the web for grills and pricing. I came across BBQ Grills.com and they have good quality appliances at a great price along with free accessories. I have used these appliances for a year and work flawlessly. Great company and good customer service.

A true family-owned small business! A true family-owned small business that cares about each order. I had been researching the perfect grill for quite some time and when I was ready to pull the trigger I happened to stumble across BBQGrills and I’m thankful that I did. The prices were competitive and what stood out to me is that this is a true, independent small business with unbiased reviews, unlike other online retailers who happen to also own their own line of grills (ie. BBQ Guys and Blaze). The team at BBQGrills reached out to me personally after my order and answered all my questions and supported me even after delivery. Thank you for everything!