I bought a 44-inch Napoleon 700 series… I bought a 44-inch Napoleon 700 series and the roasting system here at BBQ grills...after making the purchase I decided to review the opinions of previous buyers and I must admit that I was quite concerned about a few negative comments but no longer I could cancel the purchase. I made it on March 20 and waited 72 hours, as they say, to receive the shipping update, which did not happen on the 5th, I sent an email that was not answered, on the 10th, that is, March 30, I called by phone and they immediately answered me. a lady who informed me that that same day all my purchases would leave the warehouse and that's how it was immediately changed the status of the order and the information of the carrier that would deliver my order and on April 11 I received everything in perfect conditions. I had to Call to get my order out but from then on everything was perfect.

When I was looking for a built-in… When I was looking for a built-in barbecue and side burner, I searched the web for grills and pricing. I came across BBQ Grills.com and they have good quality appliances at a great price along with free accessories. I have used these appliances for a year and work flawlessly. Great company and good customer service.

I ordered an Oklahoma Joe smoker in December 2023 I ordered an Oklahoma Joe smoker in December 7, 2023. First given restock date January 2024. Given a different date in February 2024 then another date March 25, 2024. As of today now no explanation of a date at all. I have made several attempts to reach them by phone. Each time left messages to please call me back only response and calling me back was when I needed to ask questions about ordering a second smoker but that I would not order the second smoker until I actually had the opportunity to see and use the first. Once it was realized, I wasn’t going to purchase a second smoker at that time. I have not received another phone call or any information about my order. I understand this is a family owned business. Better communication would be helpful.

Two Grills Purchased I bought two Weber grills from BBQGrills in 2023 for two homes that I own. Both came on time and were expertly delivered right into my garage. I assembled them without difficulty and followed the Weber instructions. BBQGrills pricing and service was excellent for both grills. Thank you.

Love my Sabre gas grill!!! I bought my Sabre gas grill from BBQGrills.com about 1 year ago. I chose this grill only because it fit the existing opening in my existing summer kitchen. Not only did it fit perfectly but the quality of the product far exceeded my expectation. Price was fair delivery was prompt and included. I use it 3-4 times a week and the performance is excellent. Can cook everything from steak to pizza to a whole turkey.