I placed an order on April 21 I placed an order on April 21, 2024, and my card was immediately charged by a company called Malt & B, Inc. In the past seven days, BBQGrills.com has not returned a single phone call or email regarding the status of my order. I have been unable to establish a single point of contact with the company. Their website says the order will ship within 24 to 72 hours, but that is simply not the case. The fact that no one will answer the phone and no one returns voicemails or emails should be a huge red flag. I’m going to file a complaint with my credit card company to have the charge reversed. BBQGrills clearly appears to be a scam of a company.

Love BBQGrills.com Love BBQGrills.com! We are in our 3rd house now, and have used BBQGrills to redo our backyards in each home. Everything from their customer service to their product selection and packing materials have always been flawless! We will use them time and time again.

Love my Sabre gas grill!!! I bought my Sabre gas grill from BBQGrills.com about 1 year ago. I chose this grill only because it fit the existing opening in my existing summer kitchen. Not only did it fit perfectly but the quality of the product far exceeded my expectation. Price was fair delivery was prompt and included. I use it 3-4 times a week and the performance is excellent. Can cook everything from steak to pizza to a whole turkey.

Having ordered my Memphis Grill during… Having ordered my Memphis Grill during Apr of 2021 (mid-Covid) created its own challenges. I didn't receive the grill until Jan 2022. Ryan Maltbie was great to work with and very communicative. So, thank you for that. The grill, however, is very particular and is very difficult to fire up. When it finally starts (sometimes taking 20 minutes of smoke before the ignitor flames up), it does heat up fast and cooks great. Also, the screen has to be rebooted, nearly every time I use the grill. This is somewhat disappointing for a $5k+ grill.

Ordered a grill cover Ordered a grill cover. Have tried emailing and calling with no reply or answer. They have replied to emails with auto-reply that someone would contact us within 12 - 24 hours, it’s been a week with no response. Worried we’ve been scammed. :(