Ordered a grill cover Ordered a grill cover. Have tried emailing and calling with no reply or answer. They have replied to emails with auto-reply that someone would contact us within 12 - 24 hours, it’s been a week with no response. Worried we’ve been scammed. :(

Having ordered my Memphis Grill during… Having ordered my Memphis Grill during Apr of 2021 (mid-Covid) created its own challenges. I didn't receive the grill until Jan 2022. Ryan Maltbie was great to work with and very communicative. So, thank you for that. The grill, however, is very particular and is very difficult to fire up. When it finally starts (sometimes taking 20 minutes of smoke before the ignitor flames up), it does heat up fast and cooks great. Also, the screen has to be rebooted, nearly every time I use the grill. This is somewhat disappointing for a $5k+ grill.

Two Grills Purchased I bought two Weber grills from BBQGrills in 2023 for two homes that I own. Both came on time and were expertly delivered right into my garage. I assembled them without difficulty and followed the Weber instructions. BBQGrills pricing and service was excellent for both grills. Thank you.

Love BBQGrills.com Love BBQGrills.com! We are in our 3rd house now, and have used BBQGrills to redo our backyards in each home. Everything from their customer service to their product selection and packing materials have always been flawless! We will use them time and time again.

Another in the line of frustrated… Another in the line of frustrated would-be customers. Enticed by the 24-72 hour shipping, I placed an online order. After waiting semi-patiently for a week, I started calling the ???Customer Support??? number. After 20 attempts with no answer, I left a message to please call me back within 24 hours or I would have my credit card company pull back the payment. Currently awaiting reply. EDIT: About an hour after posting this, I now have an update that my order has, (allegedly), left the warehouse with shipping carrier Estes and a PRO#/Tracking Number will be generated within 24 hours!