I bought a Broil King Regal LP gas… I bought a Broil King Regal LP gas grill for our summer home, I had ordered, it was delivered via a shipping company , received with no problems. Installation was a breeze and it’s been cooking like a champ. I did have 1 small issue and the BBQ Grill team took care of it promptly !!! I would definitely buy another product from this company !!!

Great inventory and fast shipping BBQGrills had grill accessory that was sold out at most other retailers. They guaranteed their stock and shipped promptly after the order was placed. Great experience will use their site in the future.

I ordered an Oklahoma Joe smoker in December 2023 I ordered an Oklahoma Joe smoker in December 7, 2023. First given restock date January 2024. Given a different date in February 2024 then another date March 25, 2024. As of today now no explanation of a date at all. I have made several attempts to reach them by phone. Each time left messages to please call me back only response and calling me back was when I needed to ask questions about ordering a second smoker but that I would not order the second smoker until I actually had the opportunity to see and use the first. Once it was realized, I wasn’t going to purchase a second smoker at that time. I have not received another phone call or any information about my order. I understand this is a family owned business. Better communication would be helpful.

I order the Napoleon Prestige 665 NG… I order the Napoleon Prestige 665 NG and absolutely love this grill. I live in Colorado and can get some high winds, but this grill instantly heats up to over 700 degree every time. I always fought to keep my old 6 burner grill hot, but this on I have to turn it down. Shipping was high quality, my only gripe was it took about 3 weeks to get, so I just missed grilling on Mother's Day.

Having ordered my Memphis Grill during… Having ordered my Memphis Grill during Apr of 2021 (mid-Covid) created its own challenges. I didn't receive the grill until Jan 2022. Ryan Maltbie was great to work with and very communicative. So, thank you for that. The grill, however, is very particular and is very difficult to fire up. When it finally starts (sometimes taking 20 minutes of smoke before the ignitor flames up), it does heat up fast and cooks great. Also, the screen has to be rebooted, nearly every time I use the grill. This is somewhat disappointing for a $5k+ grill.