Having ordered my Memphis Grill during… Having ordered my Memphis Grill during Apr of 2021 (mid-Covid) created its own challenges. I didn't receive the grill until Jan 2022. Ryan Maltbie was great to work with and very communicative. So, thank you for that. The grill, however, is very particular and is very difficult to fire up. When it finally starts (sometimes taking 20 minutes of smoke before the ignitor flames up), it does heat up fast and cooks great. Also, the screen has to be rebooted, nearly every time I use the grill. This is somewhat disappointing for a $5k+ grill.

Ordered a Napoleon grill from… Ordered a Napoleon grill from BBQGrills.com and the grill arrived timely, in perfect condition and with no issues. As part of my order I was entitled to a free wireless thermometer. When that thermometer became out of stock they let me select a replacement with my choice of any thermometer in their store. Customer service was friendly and responsive.

Bad Service is BBQGrills.coms Specialty Really the worst customer service and lack of response in all my 75 years. Ordered a $1200+ Fuego Grill and it came damaged and noted the box damage on the signed receiver. They initially said they would work with manufacturer but said to file a freight claim nonetheless. I did that and sent all items require to freight company, Fuego Grills and BBQGrills.com. No response from anyone. I called freight company and they indicated it might take 3-4 months to resolve. In the meantime I have a large damaged grill taking up half my garage with no resolution in sight. Frustrated, disappointed and mad. I judge a company on how they handle adversity. BBQGrills.com gets a solid “F”. Good luck with orders you place with a company that has little regard for customer service.

A true family-owned small business! A true family-owned small business that cares about each order. I had been researching the perfect grill for quite some time and when I was ready to pull the trigger I happened to stumble across BBQGrills and I’m thankful that I did. The prices were competitive and what stood out to me is that this is a true, independent small business with unbiased reviews, unlike other online retailers who happen to also own their own line of grills (ie. BBQ Guys and Blaze). The team at BBQGrills reached out to me personally after my order and answered all my questions and supported me even after delivery. Thank you for everything!

This company (BBQGrills.com) is so…wonderful for having in stock, hard to find parts for my gas grill. This company (BBQGrills.com) is so great for having everything in stock for my rare 23 year old PGS Model K-40 gas grill. I was able to purchase the very hard to find stainless ''H'' burner and the factory round ceramic briquettes for my unit. They also stocked several other parts for my K-40 that I'm sure I'll need in the future. I'm very lucky to find such a wonderful company that still stocks parts for my grill. I cannot express my happiness enough and thrilled to be a customer for this company. Thanks again !!