Carlos Suarez
GBThe seller shipped the wrong product The seller shipped the wrong product. It took a few days to fix issue and for seller to issue credit. Although credit was issued, I’m still waiting for a return label to send the wrong item back.
Frederick Borowicz
GBAwesome grated/flat grill combo ability. Great customer service. I was unable to enter coupon code and they assisted with applying coupon after purchase. Shipped quickly and it is a great grill. Very versatile with skillet insert. With high cover convection cooking of standing roasts and whole poultry is a breeze. Use mine for camping. Stores easily.
Nick
GBI recently ordered an expensive Grill… I recently ordered an expensive Grill from Grills Mart USA and I am becoming very concerned. At the time of the order, the company indicated that the grill typically ships 5-8 days from date of order. As of week 3 the grill has not shipped. I have tried to contact the company multiple times including 3 emails with no response. I tried to call but the phone number listed on the site is no longer active.
Omar Canada and Sergio Medina Jr
GBIt was fast customer service and faster… It was fast customer service and faster shipping compared to other companies when I order parts or more grills! Customer service great too! They helped me right away to when I order 2 grills by accident and they did everything to help make sure my order fixed.
art
GBThis is an update on a previous review… This is an update on a previous review about Grills mart that I sent in.They still refuse to let me return a dented refrigerator they sent meand get a refund.They say they are " passionate" about customer service but that's bs. I've been sent an email they are looking into it but still no response from them.Received it 1/9 and it's 1/29 and still no resolution.