Jeff Krueger
GBHorrible experience Horrible experience. No returned phone calls. No e-mail response. They sent me the wrong item. Spent weeks trying to fix. They even sent me a message saying they would charge me a restocking fee. Would never use them again. I think this company is a scam. Beware.
John Purrone
GBGreat customer service Great customer service . Jessica was able to resolve an issue I had with the Pizza oven base. Thanks for all.
tom pozarycki
GBProduct is mis-engineered Product is mis-engineered, particularly the support stand. Screws do not fit female counterparts, and some screws are virtually impossible to install due to design and tightness of access. Some screw holes are only partially accessible due to overlapping steel not properly trimmed at factory. Exhaust vent does not fit opening in oven. One fire brick arrived damaged.
Nick
GBI recently ordered an expensive Grill… I recently ordered an expensive Grill from Grills Mart USA and I am becoming very concerned. At the time of the order, the company indicated that the grill typically ships 5-8 days from date of order. As of week 3 the grill has not shipped. I have tried to contact the company multiple times including 3 emails with no response. I tried to call but the phone number listed on the site is no longer active.
Carlos Suarez
GBThe seller shipped the wrong product The seller shipped the wrong product. It took a few days to fix issue and for seller to issue credit. Although credit was issued, I’m still waiting for a return label to send the wrong item back.