Carlos Suarez
GBThe seller shipped the wrong product The seller shipped the wrong product. It took a few days to fix issue and for seller to issue credit. Although credit was issued, I’m still waiting for a return label to send the wrong item back.
Jeff Krueger
GBHorrible experience Horrible experience. No returned phone calls. No e-mail response. They sent me the wrong item. Spent weeks trying to fix. They even sent me a message saying they would charge me a restocking fee. Would never use them again. I think this company is a scam. Beware.
Mark
GBThe process of buying the grill was easy and cost can't be beat The process of buying the grill was easy. The price was the lowest on the internet. The only issue was delivery took a little longer then I anticipated. Was hoping to have it by memorial day, however it took a little longer. Otherwise, I love my new grill.
tom pozarycki
GBProduct is mis-engineered Product is mis-engineered, particularly the support stand. Screws do not fit female counterparts, and some screws are virtually impossible to install due to design and tightness of access. Some screw holes are only partially accessible due to overlapping steel not properly trimmed at factory. Exhaust vent does not fit opening in oven. One fire brick arrived damaged.
Frederick Borowicz
GBAwesome grated/flat grill combo ability. Great customer service. I was unable to enter coupon code and they assisted with applying coupon after purchase. Shipped quickly and it is a great grill. Very versatile with skillet insert. With high cover convection cooking of standing roasts and whole poultry is a breeze. Use mine for camping. Stores easily.