Customer Service lied to me! Received root bound ornamental grass back in Decemeber 2022 and Elvis in Customer service said to go ahead and plant they would replace if it didn't grow by April. It all died.. but when I contacted them the changed their mind and wanted me to buy some insurance to cover the loss. Lynda was the new CS person and she would not honor Elvis's word even though I had the email from him!

Fantastic quality Fantastic quality, fast shipping. I was leary to order online, but the Royal Purple Smoke Tree 3 Gallon and the Bloodgood Japanese Maple 4-5 Feet were in pristine condition and had been packaged extremely well! A few reviews mentioned "pricy," but I don't think so. This business and its products rate 5-star value! My new favorite green house!! Thank You!

I am on order to receive one of your… I am on order to receive one of your products as an appreciation gift from one of our counterparties. I received an email notice from Planting Tree re: its delivery. Customer Information on the email had my address as the Billing Address. I simply wanted to confirm that I was not going to be billed for the item. Eileen S and Melissa J responded to my email expeditiously. I only wish Sprint and Cox Cable would be one-tenth as efficient as these two!

Ordered a 5-6' pink weeping cherry in… Ordered a 5-6' pink weeping cherry in February. Asked for ship date. Was told " when weather is warm enough" . I live in Florida. April is warm enough. No ship date given- then the tree arrived in late May. Poorly packaged. Obviously stressed plant. Got in the ground- no flowers that first year. It flowered this year. White. I have a tree we have planted dead center in our front yard that blooms white- it was supposed to be pink. Everything planted around it was based on the idea that the tree would bloom pink. 2 1/2 years of prep/ waiting. Communicating with them is tedious. Finally offered store credit. Fast Growing Trees is much better, less expensive, responsive communication.

Great plants and customer service Great plants and customer service. I ordered a couple of Redbuds "Forest Pansy" to complete a focal point composition and one arrived with the main lead branch broken. Not PlantingTree's fault, the box was mishandled during shipping. The trees otherwise look good and healthy. I summited my concern regarding the damaged tree through the website and Customer Service immediately replied and processed a replacement to be sent out. I'll definitely be using PlantingTree again. Kurt: Winston-Salem, NC