Customer Service lied to me! Received root bound ornamental grass back in Decemeber 2022 and Elvis in Customer service said to go ahead and plant they would replace if it didn't grow by April. It all died.. but when I contacted them the changed their mind and wanted me to buy some insurance to cover the loss. Lynda was the new CS person and she would not honor Elvis's word even though I had the email from him!

SummaryBuying trees online is gamble. Last August we purchased six Limelight Hydrangea trees. They came with just a few leaves, but we were told it was fine as they were trimmed for shipment or some other reason. Our very professional landscaper planted the trees immediately on delivery. The trees did not grow any new leaves before the winter. And now only one looks +/- OK and one has died. The company could only offer 50% on replacement.

NONE of the plants arrived healthy NONE of the plants arrived healthy. Package in terrible condition. One plant was a root, when a tree was advertised. 2 were supposed to be grasses, again, only roots arrived with a couple of green leaves that were unhealthy looking (containers in a terrible condition, mangled and pieces of them were mixed into the dirt. When asked for replacement, they said that there was a miscommunication because they only offer roots for the tree. I went back on their page and nowhere does it say that you get roots instead of a tree.

Unhappy Plant Arrived For Friend's Birthday Gift The plant is alive, but the tips were cut off, the root ball was much smaller than the container, and leaves were falling off. May have even been some dead branches (this plant shipped to a friend as a gift). So far, I am unimpressed, but hopefully they will offer some sort of compensation. So far they have been responsive but are requiring evidence rather than immediately trying to make it right. I splurged for a "large" plant and my friend received a dinky, unhappy one for her birthday. :(

Nonsense customer service and bad quality of plant I got the hydrangea in January when it's in dormant, I cannot verify whether it's in condition or not. So I wait until July and found it's still not active growing, then I get back to PlantingTree, and the customer service said they cannot do anything about it because I didn't plant it in ground based on their policy. First, there is no instruction or rule provided saying I have to plant this 3 gallon hydrangea in ground immediately. Second, how I can plant something in ground without knowing it's still alive?! Third, I don't believe not planting in ground is the reason to this bad quality plants as every plant start from planter. Without any growth, why they need to be in ground? This is nonsense and waste my money and time, I will never purchase anything from this website.