Customer Service lied to me! Received root bound ornamental grass back in Decemeber 2022 and Elvis in Customer service said to go ahead and plant they would replace if it didn't grow by April. It all died.. but when I contacted them the changed their mind and wanted me to buy some insurance to cover the loss. Lynda was the new CS person and she would not honor Elvis's word even though I had the email from him!

Terrible packing job Plants sent are large, and even had a few buds. However, I purchased two 3 gallon hydrangeas and they were packaged together in one box with minimal packing material to secure them. One plant was completely out of the planter! For the price, I would think more effort would be put into making sure your purchase arrives securely.

Redbud Tree Order I ordered two Eastern Redbuds, paid for a warranty, and asked that they please choose full, well-shaped trees. They arrived with leaves full of black spots and holes. One's shape was okay, the other was scrawny, with a trunk that wasn't straight, and with a weird, sparse branch pattern that formed a "V" instead of being well spread and full. It was truly pathetic. I called and complained, and they deflected my concerns, telling me the black spots were cosmetic (they looked very much like fungus to me) and that I should wait to see how the tree fills out in spring. I found this absolutely unsatisfactory!

SummaryBuying trees online is gamble. Last August we purchased six Limelight Hydrangea trees. They came with just a few leaves, but we were told it was fine as they were trimmed for shipment or some other reason. Our very professional landscaper planted the trees immediately on delivery. The trees did not grow any new leaves before the winter. And now only one looks +/- OK and one has died. The company could only offer 50% on replacement.

Very disappointed Very disappointed. Ordered Little Miss Figgy tree as depicted a single stem TREE - what I received was a multi stem BUSH - definitely not a tree. Didn’t get any satisfaction from them