Unhappy Plant Arrived For Friend's Birthday Gift The plant is alive, but the tips were cut off, the root ball was much smaller than the container, and leaves were falling off. May have even been some dead branches (this plant shipped to a friend as a gift). So far, I am unimpressed, but hopefully they will offer some sort of compensation. So far they have been responsive but are requiring evidence rather than immediately trying to make it right. I splurged for a "large" plant and my friend received a dinky, unhappy one for her birthday. :(

Fantastic quality Fantastic quality, fast shipping. I was leary to order online, but the Royal Purple Smoke Tree 3 Gallon and the Bloodgood Japanese Maple 4-5 Feet were in pristine condition and had been packaged extremely well! A few reviews mentioned "pricy," but I don't think so. This business and its products rate 5-star value! My new favorite green house!! Thank You!

Nonsense customer service and bad quality of plant I got the hydrangea in January when it's in dormant, I cannot verify whether it's in condition or not. So I wait until July and found it's still not active growing, then I get back to PlantingTree, and the customer service said they cannot do anything about it because I didn't plant it in ground based on their policy. First, there is no instruction or rule provided saying I have to plant this 3 gallon hydrangea in ground immediately. Second, how I can plant something in ground without knowing it's still alive?! Third, I don't believe not planting in ground is the reason to this bad quality plants as every plant start from planter. Without any growth, why they need to be in ground? This is nonsense and waste my money and time, I will never purchase anything from this website.

Customer Service lied to me! Received root bound ornamental grass back in Decemeber 2022 and Elvis in Customer service said to go ahead and plant they would replace if it didn't grow by April. It all died.. but when I contacted them the changed their mind and wanted me to buy some insurance to cover the loss. Lynda was the new CS person and she would not honor Elvis's word even though I had the email from him!

NONE of the plants arrived healthy NONE of the plants arrived healthy. Package in terrible condition. One plant was a root, when a tree was advertised. 2 were supposed to be grasses, again, only roots arrived with a couple of green leaves that were unhealthy looking (containers in a terrible condition, mangled and pieces of them were mixed into the dirt. When asked for replacement, they said that there was a miscommunication because they only offer roots for the tree. I went back on their page and nowhere does it say that you get roots instead of a tree.