Terrible packing job Plants sent are large, and even had a few buds. However, I purchased two 3 gallon hydrangeas and they were packaged together in one box with minimal packing material to secure them. One plant was completely out of the planter! For the price, I would think more effort would be put into making sure your purchase arrives securely.

expensive, poor customer service I recently bought a 5-6 profusion crabapple tree from plantingtree.com using a 1 year guarantee credit (paid extra for that) for dogwood tree that did not survive this past winter. The shipment was stuck in warm weather for five days. It arrived in a distressed condition, but planting tree refused to issue a refund (because of this issue and the previously dead dogwood tree). I will not buying from planting tree again - for the price they charge, one would expect more mature plants that are of high quality

Bitter freeze results in warm relations Lost some Loropetalum during the extended hard freeze in Gulf Coast of Texas. While waiting to see if they were dead or dormant, Planting Tree advised me what to do and how long to wait before replacing. Excellent communications with Lisa. My plants were out of warranty but Planting Tree went the extra mile and offered a substantial discount for those plants and any additional plantsI need. This will be a big help as we lost a number of our established plants too. I continue to highly recommend Planting Tree. Milton

insurance from planting tree not honored I purchase 6 boxwoods and planted them late September 2020. Spring and into July 2021 they were heathy. in late July they all died for unknown reasons. I contacted Planting Tree to try and get new boxwoods since I payed for insurance on the plants. I was asked to take a picture and only 3 were showing int he picture and the landscaper removed then before I had a chance to correct the pictures. Planting tree.com refused to provide me with new boxwoods or reimburse me for at least 3 of them.

NONE of the plants arrived healthy NONE of the plants arrived healthy. Package in terrible condition. One plant was a root, when a tree was advertised. 2 were supposed to be grasses, again, only roots arrived with a couple of green leaves that were unhealthy looking (containers in a terrible condition, mangled and pieces of them were mixed into the dirt. When asked for replacement, they said that there was a miscommunication because they only offer roots for the tree. I went back on their page and nowhere does it say that you get roots instead of a tree.