Amazing Customer Service Having had many years of joy using David Austin Roses and 9 beautiful roses later I had my first failure. The Customer Service and help I received using their live chat service and email has been first class. After trying hard, sadly the rose did not survive. A living plant obviously is a challenge at times and once in a while does not thrive. I supplied photographs to them and have today received a beautiful new rose as replacement under their 5 year guarantee. I cannot fault this company. Always helpful with advice, always prompt to reply which is very welcome and can be unusual in some companies with Customer Service. A wonderful range of amazing plants which we get to enjoy year after year in our garden. Thank you. Thoroughly recommend.

Products are guaranteed. Delighted with growth. I made my first purchase from DA Roses in early spring. The bare root roses arrived promptly (appreciated since there’s a high shipping fee). We planted them within a week of receiving them, following instructions we found on their YouTube page. All products we bought from them are now flourishing, already filled out with beautiful leaves. We are excited to see how quickly they are growing fingers crossed for blooms. One of the best characteristics of this company is the five year guarantee. I highly recommend.

Hello - Positive Feedback Hello, I felt compelled to write to share my positive experience. I ordered two red rose root stock for my garden and having been planted 6 weeks they are doing so well. I wasn't expecting roses in the first year however given the buds appearing am expectant of seeing some. Quality always bears fruit that's for sure!! Thank you

Rose catalogue is great!! We've had well over a year away from gardening, but feel ready now to start again. Because we are planning to remodel part of the garden I thought it might be worth getting the David Austin Roses Catologue, now it's arrived!! So much information, really helpful, so many ideas for things to do and how to manage your roses!! Worth getting before you choose your roses, lots of advice and ideas.

Just awful customer service Just awful customer service. I ordered a rose from them in 2023. They waited to ship it until it would arrive in November. What came was a small stick that was not in its pot any more due to poor shipping. I should have complained then but instead I hurried to plant it before the ground froze (I live in New England so November is super late to be planting roses). I planted it, watered it, and placed a cage around it to protect against critters. Well no surprise - it did not survive the winter at all. So much so that by spring, that tiny stick was just simply gone. I contacted them about a replacement and they insisted I provide a picture of the dead plant. When I explained it was simply gone, they refused to honor their replacement. In my experience they are not an honorable business to buy from and you would be better served buying from a local garden shop.