I agree with the previous reviewer… I agree with the previous reviewer about the poor quality of the current rose shipments. I used to order from them regularly in the past, but gradually stopped for many of the same reasons. I thought I would give them one last chance and on a whim I just ordered two bare root plants. One arrived not only with crossed branches (in the same state outlined by the reviewer) but also with two major roots broken right below the shaft. Contacted customer service and was just given a pre-packaged answer about proper planting instructions and told to "wait and see". Horrible customer service as well. Will never order from them again.

Poor Customer Service One of two roses ordered in January was delivered in March. Six weeks later an email stated the second rose would be shipped in 10 days. Two weeks have passed; no one answers the customer service number even though my call was placed during identified hours and no email updates or account updates. Whether I get the second rose or not, I probably will not order from them again. Too many other vendors who at least answer the customer service line and too many other beautiful roses in the world.

What a joy it is to receive roses from David Austin.. What a joy it is to receive roses from David Austin roses! I ordered a number last year and they have recovered beautifully from a very harsh Aberdeenshire winter and are going to very soon look glorious climbing and rambling over our house and garden. I have just received another order and they have arrived quickly, looking shiny and healthy...perfectly packaged in recyclable packaging... I feel like it is my birthday.... Thank you for giving us so much pleasure.

A lesson in manners is needed for this shop assistant First visit to David Austin Roses shop and plant centre in 12 months due to the virus. A nice place to spend a couple of hours.Pity the young female till operative needed a lesson in manners when addressing customers, I only asked if any garden layout plans were available and I got an extremely rude and abrupt “no we haven’t!” A bit of customer courtesy re- training wouldn’t go amiss if you want your old customers to come flocking back.

Best roses I have seen Just visited. Such a wonderful selection of roses laid out in a fabulous setting between ornate hedges, pergolas and buildings. Different sections highlighting roses and where they are best planted with simple advice given along the way. This includes ideas and examples of other plants to use as companions. Cafés restaurants are both great, food excellent with fast friendly service. I cannot fault this specialised garden centre.