David Austin Roses USA

15059 State Highway 64 West, 75704, Tyler, United States
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2.50
Based on 20 Reviews

5

35.00%

4

0.00%

3

0.00%

2

10.00%

1

55.00%
About David Austin Roses USA

About us. Breeders of exquisite English roses since 1961. For over 60 years we have been breeding roses on our family farm in Shropshir, UK , and lovingly nurturing them by hand in the US until they are ready to be passed onto you, to be enjoyed in your own gardens. Why David Austin Roses? What is a garden without roses? We believe that roses belong in every outdoor space, which is why we have dedicated over 60 years to breeding the very best, healthiest, most fragrant roses for the world to enjoy. The promise of a David Austin® rose is many things… It is a guarantee of unrivalled breeding expertise that retains traditional methods and protects the craftsmanship of hybridising an English rose. It is a promise of plentiful choice, an unmatched collection of roses bred on a family farm that is still at the heart of the business. It is the reassurance of a service that you know you can depend on. Our leading aftercare and advice, along with our five-year promise means we have you, our customers, at the core of everything we do.

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Caroline
GB

I brought two standard roses together… I brought two standard roses together from DA, Planted them side by side , one failed and the other thrived. I contacted DA customer service and they told me it was airborne issue, My reply how it it my other standard rose was not affected also? They fobbed me off and gave me instructions to try and save it. I asked politely Per DA customer guarantee for a full replacement please. They didn’t want to know and washed there hands of responsibility. Buyers beware DA will not replace your rose if it fails! 😞

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Martin
GB

Poor Customer Service One of two roses ordered in January was delivered in March. Six weeks later an email stated the second rose would be shipped in 10 days. Two weeks have passed; no one answers the customer service number even though my call was placed during identified hours and no email updates or account updates. Whether I get the second rose or not, I probably will not order from them again. Too many other vendors who at least answer the customer service line and too many other beautiful roses in the world.

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Lesley A Beach
GB

Rose catalogue is great!! We've had well over a year away from gardening, but feel ready now to start again. Because we are planning to remodel part of the garden I thought it might be worth getting the David Austin Roses Catologue, now it's arrived!! So much information, really helpful, so many ideas for things to do and how to manage your roses!! Worth getting before you choose your roses, lots of advice and ideas.

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Anthony
GB

I have been a Customer of David Austin… I have been a Customer of David Austin Roses for at least twenty hears. I recently contacted their customer service department. I was treated very poorly. The agent was rude and unprofessional. When I realized the she was not going to assist me I asked to speak to a supervisor. I was told none were available but one would get back to me. No one ever contacted me. I contacted the office in the UK no response. I will never buy from a company who demonstrates such contempt for their customers

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SHEILA BEASLEY
GB

Damaged frozen wet roses refund refused I have been a loyal fan for over ten years spending thousands on the gorgeous David Austin roses. I am a professional renovator and amateur landscape designer with thirty years experience. Something drastic has changed for the worse. My recent order was misdelivered. The neighbor came by 24 hours later to hand me a half open box that had been left out in the 26 degree weather frozen melted rained I On snd David Austin refuses to replace . Might they live? Maybe. But that’s not what I ordered, traumatized frozen mistreated plants. Fed ex should reimburse DA and DAvshould replace my poor plants. Whether or not they survive isn’t the point. I paid a lot for roses given a good start in life.I shouldn’t be forced to pay a lot for a wet ooen frozen damaged box. They refuse.

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