I agree with the previous reviewer… I agree with the previous reviewer about the poor quality of the current rose shipments. I used to order from them regularly in the past, but gradually stopped for many of the same reasons. I thought I would give them one last chance and on a whim I just ordered two bare root plants. One arrived not only with crossed branches (in the same state outlined by the reviewer) but also with two major roots broken right below the shaft. Contacted customer service and was just given a pre-packaged answer about proper planting instructions and told to "wait and see". Horrible customer service as well. Will never order from them again.

Once great now I have no idea I have a Pat Austin 20 years old great rose! I purchased an Eglantyne Great rose I'm on my 3rd Munstead Wood I was refunded for the last it did'nt make it a week after planting. I've been a rose enthusiats for over 30 yeasr I have some great rare gems what I recieved today was a bare root with what is essentially a single branched graft on one side crossigng eachother I will plant it & hope for the best but feel this Item should have been culled rather than packed it will be a 2 cane wonder in very short time like so many body bag roses that are badly grafted. As I said the grafts are crossed that close it will never have a a great form it will be lopsided for at least 3 to 4 years before any susbatntial growth

Bare Root is spindly and thin Bare Root is spindly, needs cutting back to two stems, would not buy a one again from this company, better to buy one in a pot, at least you know what you get After complaining and buying a replacement rose from the garden centre, I was sent another rose from David Austin which was a far superior specimen, shame they didn't send it in the first place At the end I was happy but £35 out of pocket at the garden centre

Amazing Customer Service Having had many years of joy using David Austin Roses and 9 beautiful roses later I had my first failure. The Customer Service and help I received using their live chat service and email has been first class. After trying hard, sadly the rose did not survive. A living plant obviously is a challenge at times and once in a while does not thrive. I supplied photographs to them and have today received a beautiful new rose as replacement under their 5 year guarantee. I cannot fault this company. Always helpful with advice, always prompt to reply which is very welcome and can be unusual in some companies with Customer Service. A wonderful range of amazing plants which we get to enjoy year after year in our garden. Thank you. Thoroughly recommend.

Rose catalogue is great!! We've had well over a year away from gardening, but feel ready now to start again. Because we are planning to remodel part of the garden I thought it might be worth getting the David Austin Roses Catologue, now it's arrived!! So much information, really helpful, so many ideas for things to do and how to manage your roses!! Worth getting before you choose your roses, lots of advice and ideas.