Best roses I have seen Just visited. Such a wonderful selection of roses laid out in a fabulous setting between ornate hedges, pergolas and buildings. Different sections highlighting roses and where they are best planted with simple advice given along the way. This includes ideas and examples of other plants to use as companions. Cafés restaurants are both great, food excellent with fast friendly service. I cannot fault this specialised garden centre.

Claiming diseased roses to be perfectly healthy… People buy roses because they enjoy the beauty of the nature and not because we want to get frustrated by bad customer service. I purchased a Claire Austin last year that they were helpful in giving me a refund after sending pictures through email right away. This year my order of Eustacia Vye was in the same condition as the Claire. First they claim they can’t open the attached files which they never had trouble with viewing even when they asked me to send 20 photos at a time before. Instead they asked to send pdf file which I did after taking a while. They still claim they can’t open the attachment. Then they direct me to a website. Then told me the rose is perfectly healthy and won’t replace it. If they can’t open attachment they should contact their IT and not keep directing their customers to do something else. And they shouldn’t sell people diseased roses and claim that to be perfectly healthy.

I have been a Customer of David Austin… I have been a Customer of David Austin Roses for at least twenty hears. I recently contacted their customer service department. I was treated very poorly. The agent was rude and unprofessional. When I realized the she was not going to assist me I asked to speak to a supervisor. I was told none were available but one would get back to me. No one ever contacted me. I contacted the office in the UK no response. I will never buy from a company who demonstrates such contempt for their customers

I brought two standard roses together… I brought two standard roses together from DA, Planted them side by side , one failed and the other thrived. I contacted DA customer service and they told me it was airborne issue, My reply how it it my other standard rose was not affected also? They fobbed me off and gave me instructions to try and save it. I asked politely Per DA customer guarantee for a full replacement please. They didn’t want to know and washed there hands of responsibility. Buyers beware DA will not replace your rose if it fails! 😞

Rose catalogue is great!! We've had well over a year away from gardening, but feel ready now to start again. Because we are planning to remodel part of the garden I thought it might be worth getting the David Austin Roses Catologue, now it's arrived!! So much information, really helpful, so many ideas for things to do and how to manage your roses!! Worth getting before you choose your roses, lots of advice and ideas.