Claiming diseased roses to be perfectly healthy… People buy roses because they enjoy the beauty of the nature and not because we want to get frustrated by bad customer service. I purchased a Claire Austin last year that they were helpful in giving me a refund after sending pictures through email right away. This year my order of Eustacia Vye was in the same condition as the Claire. First they claim they can’t open the attached files which they never had trouble with viewing even when they asked me to send 20 photos at a time before. Instead they asked to send pdf file which I did after taking a while. They still claim they can’t open the attachment. Then they direct me to a website. Then told me the rose is perfectly healthy and won’t replace it. If they can’t open attachment they should contact their IT and not keep directing their customers to do something else. And they shouldn’t sell people diseased roses and claim that to be perfectly healthy.

I could give 0 start if I could.. I could give 0 start if I could... I bought 3 bare root roses from David Austin Roses website. It has been 3 years since i have planted them they look very unhealthily no new shoots new growth I got different roses from different places/companies they are all doing wonderful . Very disappointed, will never buy any roses from David Austin again

Best roses I have seen Just visited. Such a wonderful selection of roses laid out in a fabulous setting between ornate hedges, pergolas and buildings. Different sections highlighting roses and where they are best planted with simple advice given along the way. This includes ideas and examples of other plants to use as companions. Cafés restaurants are both great, food excellent with fast friendly service. I cannot fault this specialised garden centre.

Amazing Customer Service Having had many years of joy using David Austin Roses and 9 beautiful roses later I had my first failure. The Customer Service and help I received using their live chat service and email has been first class. After trying hard, sadly the rose did not survive. A living plant obviously is a challenge at times and once in a while does not thrive. I supplied photographs to them and have today received a beautiful new rose as replacement under their 5 year guarantee. I cannot fault this company. Always helpful with advice, always prompt to reply which is very welcome and can be unusual in some companies with Customer Service. A wonderful range of amazing plants which we get to enjoy year after year in our garden. Thank you. Thoroughly recommend.

I have been a Customer of David Austin… I have been a Customer of David Austin Roses for at least twenty hears. I recently contacted their customer service department. I was treated very poorly. The agent was rude and unprofessional. When I realized the she was not going to assist me I asked to speak to a supervisor. I was told none were available but one would get back to me. No one ever contacted me. I contacted the office in the UK no response. I will never buy from a company who demonstrates such contempt for their customers