Products are guaranteed. Delighted with growth. I made my first purchase from DA Roses in early spring. The bare root roses arrived promptly (appreciated since there’s a high shipping fee). We planted them within a week of receiving them, following instructions we found on their YouTube page. All products we bought from them are now flourishing, already filled out with beautiful leaves. We are excited to see how quickly they are growing fingers crossed for blooms. One of the best characteristics of this company is the five year guarantee. I highly recommend.

Best roses I have seen Just visited. Such a wonderful selection of roses laid out in a fabulous setting between ornate hedges, pergolas and buildings. Different sections highlighting roses and where they are best planted with simple advice given along the way. This includes ideas and examples of other plants to use as companions. Cafés restaurants are both great, food excellent with fast friendly service. I cannot fault this specialised garden centre.

Claiming diseased roses to be perfectly healthy… People buy roses because they enjoy the beauty of the nature and not because we want to get frustrated by bad customer service. I purchased a Claire Austin last year that they were helpful in giving me a refund after sending pictures through email right away. This year my order of Eustacia Vye was in the same condition as the Claire. First they claim they can’t open the attached files which they never had trouble with viewing even when they asked me to send 20 photos at a time before. Instead they asked to send pdf file which I did after taking a while. They still claim they can’t open the attachment. Then they direct me to a website. Then told me the rose is perfectly healthy and won’t replace it. If they can’t open attachment they should contact their IT and not keep directing their customers to do something else. And they shouldn’t sell people diseased roses and claim that to be perfectly healthy.

Bare Root is spindly and thin Bare Root is spindly, needs cutting back to two stems, would not buy a one again from this company, better to buy one in a pot, at least you know what you get After complaining and buying a replacement rose from the garden centre, I was sent another rose from David Austin which was a far superior specimen, shame they didn't send it in the first place At the end I was happy but £35 out of pocket at the garden centre

A lesson in manners is needed for this shop assistant First visit to David Austin Roses shop and plant centre in 12 months due to the virus. A nice place to spend a couple of hours.Pity the young female till operative needed a lesson in manners when addressing customers, I only asked if any garden layout plans were available and I got an extremely rude and abrupt “no we haven’t!” A bit of customer courtesy re- training wouldn’t go amiss if you want your old customers to come flocking back.