I agree with the previous reviewer… I agree with the previous reviewer about the poor quality of the current rose shipments. I used to order from them regularly in the past, but gradually stopped for many of the same reasons. I thought I would give them one last chance and on a whim I just ordered two bare root plants. One arrived not only with crossed branches (in the same state outlined by the reviewer) but also with two major roots broken right below the shaft. Contacted customer service and was just given a pre-packaged answer about proper planting instructions and told to "wait and see". Horrible customer service as well. Will never order from them again.

Poor Customer Service One of two roses ordered in January was delivered in March. Six weeks later an email stated the second rose would be shipped in 10 days. Two weeks have passed; no one answers the customer service number even though my call was placed during identified hours and no email updates or account updates. Whether I get the second rose or not, I probably will not order from them again. Too many other vendors who at least answer the customer service line and too many other beautiful roses in the world.

What a joy it is to receive roses from David Austin.. What a joy it is to receive roses from David Austin roses! I ordered a number last year and they have recovered beautifully from a very harsh Aberdeenshire winter and are going to very soon look glorious climbing and rambling over our house and garden. I have just received another order and they have arrived quickly, looking shiny and healthy...perfectly packaged in recyclable packaging... I feel like it is my birthday.... Thank you for giving us so much pleasure.

I have been a Customer of David Austin… I have been a Customer of David Austin Roses for at least twenty hears. I recently contacted their customer service department. I was treated very poorly. The agent was rude and unprofessional. When I realized the she was not going to assist me I asked to speak to a supervisor. I was told none were available but one would get back to me. No one ever contacted me. I contacted the office in the UK no response. I will never buy from a company who demonstrates such contempt for their customers

Rose catalogue is great!! We've had well over a year away from gardening, but feel ready now to start again. Because we are planning to remodel part of the garden I thought it might be worth getting the David Austin Roses Catologue, now it's arrived!! So much information, really helpful, so many ideas for things to do and how to manage your roses!! Worth getting before you choose your roses, lots of advice and ideas.