Nice music but the phone is an issue.. For two days in a row I have tried to call to check on my order. The time is a little before 5PM central. Phone message on recording says someone will be with me in about 4 minutes. After 16 minutes of nice music the recorder says to leave a message. I expect they have closed but they need a better way if someone should call near or past their closing time. Also the prompts are not clear as to what type of help customers need. After following directions it seems like most is for the care of the plant. I am just trying to find out what has happened to my order. My past experience is that the employees are helpful and the plants have always been healthy and packed well. But management needs to improve the messaging with the phone. If after hours, say so and for me, better explanations on the prompts.

Bad second experience I ordered clover and wildflowers in May. Great experience. I received an email stating that my order was shipped within 2 days of ordering. So I reordered...this time? Its been 2 weeks and nothing. I've contacted them 3 times and got the same response...sorry this happened, we'll check on it. I contacted them again today adding that I could've driven to Vermont quicker. Supposedly they are issuing a refund. We'll see how long that takes. I won't be ordering anything from them again

Terrible service They pack their plants with out any protection. I order 16 plants of coneflowers and they shipped with a large hairnet covering the the tray of plants. Just about all the plants were tossed about, dirt everywhere. Roots of the plant were exposed and very dry soil. I will never order from American meadows again.

Less than half of order received - and it's a total loss Received 1 of 2 boxes even though tracking says both were delivered. Checked our door camera, and only one was delivered. Inside that one box is a loose heap of dirt and empty planter pots with a few battered and broken plants. It's like someone tossed them in loose and then shook it. Clearly the plants were never clicked into their holders for transport, which remain wide open and flat in the box. Three-fourths of my order is missing and the quarter that did arrive is damaged beyond use. I sent American Meadows a message using their support scan on the box insert and have not yet received a response. So I called their support number on the insert and was disconnected abruptly after a couple of minutes. I then called a different support number that was on the shipping box. The answering script said to expect a wait time of 16 minutes. I have been on hold now for over an hour and 10 minutes. My next step will be disputing the charges. Terrible experience. Never again. Update: The second box arrived 4 days later on Monday in even worse shape than the first. I sent more photos and messages to American Meadows and sat on hold again a couple of times for over an hour with no answer, then today on Thursday, hours before I was planning to file a credit card dispute, they sent me a message stating they are refunding me the damaged items and prorated shipping. You can bet I will make sure it clears the bank, but I do appreciate that after all that they made it right.

Their products are actually really good… Their products are actually really good and I have no complaints, but the shipping can be slow at times. Regardless, I would order again since price-quality wise, this is the best source for sure. Thanks