excellent store for garden applieances excellent store for garden applieances, thanks for the nice customer care and speedy shipping!

They made good I ordered from them last year and received nicely packed,beautiful plants. They even sent two new plants when the first ones died, so I ordered from them again this year. My mistake, no tracking on the plants just said a label has been issued. When they did arrive, half were dead. I called them right away, I was told to send a picture to their help desk. I did, no response. I called, hold time 4 minutes.i hung up after an hour and a half. I tried the next day, again an hour I also called on my cellphone, so I was on hold on both. I hung up after another hour. I’ve sent them an email requesting some kind of response. So far nothing. I think I will try to dispute this with my credit card. I definitely won’t be ordering from them again. Update, I received an email after posting this and they have resent my order with strong beautiful plants, I don’t know if it was my email or this review .I am pleased with these plants and will give them another chance.. next year.

Never again.. Never again... I placed 3 orders over a period of 3 weeks, total about $600. Receive only one of 3 correctly. One order was packaged well, but 2 plants were the wrong thing entirely. Another order was lost in the mail. The "lost" shipment did finally arrive 20 days later. The box had no indication of which side was up. The plants were stuffed into a flat and they had been tossed, dirt everywhere. I called 3 separate times (45 mins-disconnected, 1hr, 10 mins - need to wait 10 days after shipment before they are willing to help, 1 hr 38 mins - agreed to replace lost and incorrect plants). The lost order once again came on a flat with plants tossed, dirt everywhere, some are on life support and shipment only took 3 days to get here. The replacement plants arrived alive and well and well packaged. So, the do know how to ship plants, just choose to do it poorly for large orders. For a premium price, you'd think they would care that the plants actually arrive alive and well. Nurseries usually care about plants, but based on my experience they do not.

Nice music but the phone is an issue.. For two days in a row I have tried to call to check on my order. The time is a little before 5PM central. Phone message on recording says someone will be with me in about 4 minutes. After 16 minutes of nice music the recorder says to leave a message. I expect they have closed but they need a better way if someone should call near or past their closing time. Also the prompts are not clear as to what type of help customers need. After following directions it seems like most is for the care of the plant. I am just trying to find out what has happened to my order. My past experience is that the employees are helpful and the plants have always been healthy and packed well. But management needs to improve the messaging with the phone. If after hours, say so and for me, better explanations on the prompts.

Bad second experience I ordered clover and wildflowers in May. Great experience. I received an email stating that my order was shipped within 2 days of ordering. So I reordered...this time? Its been 2 weeks and nothing. I've contacted them 3 times and got the same response...sorry this happened, we'll check on it. I contacted them again today adding that I could've driven to Vermont quicker. Supposedly they are issuing a refund. We'll see how long that takes. I won't be ordering anything from them again