DON'T ORDER FROM AMERICAN MEADOWS!!! I ordered 3 Dwarf Joe Pye Weed plants in 3" pots (the only option) for our Monarch Waystation. Not a big order but an important order. When it arrived today, I opened the box to inspect the plants. What an incredible disappointment!!! 2 of the 3 inch pots had soil, but no plants....the 3d one had a dead twig in it. I immediately called their number (802-227-7200) and their "recording" said I had a 12 minute hold; it was 21 minutes. I was able to leave a voicemail. I called back a second time about 30 minutes later; hold time was to be 16 minutes. I held for 44 minutes and finally hung up. I called back a third time and tried leaving a voicemail with someone in administration hoping my problem would make it to customer service so I picked Human Resources. (Customer service isn't an option when you call them.) No one picked up so I left another voice mail. I then used their scan and tried to upload a picture but it wouldn't take the picture from my Android. I did leave a note. I assume they have actual humans working somewhere in this company, but I haven't found one yet. I WILL NEVER BUY ANYTHING ELSE FORM THIS COMPANY!!! Horrible service; nonexistent products. I simply want a refund, not another shipment of a dead plant and empty pots. No consumer should have to go through this much trouble to rectify a problem.

Incomplete order Placed an order for 36 karley rose fountain grass (two containers - 18 pots ea) in March. One container was delivered yesterday (05-04-2023). Called on the other container and was told that it was a fulfillment error, and sorry, but no more product is available. Now, we are on the hunt for 18 more plants, which are now about twice the price, if available. American Meadows was happy to provide a refund, but it might not be available for two/three weeks. Don't think they will get my business again.

Dishonest I placed an order for fall plants, and didn't hear back about shipping for a while. I emailed asking if I could cancel because it was getting late in the season, then that lit a fire under them because they printed the label a few hours later and then responded right after said label was printed to say sorry, it can't be canceled because the label was already printed for shipping. That's just dishonest. I won't be using them again.

Great plants Fast shipping, healthy and high quality starter plants, environmentally friendly packaging. I’ll definitely be ordering from here again.

They don't honor their guarantee They don't honor their guarantee. Sell you product that doesn't grow and replace it with another dead item and keep your money. Supervisors are busy and customer service reps take you information and pretend a Supervisor will call you to discuss your concerns, but they don't.