Called to check on original order Called to check on original order. Advised was probably lost in the mail. I was sent a replacement order which arrived today. Plant pots were tossed into shipping box with no packing so all the plants were out of pots and damaged. Quality of the plant is poor, scraggly. The initial order was also delivered today. Those plants had been nicely packed but after being in the mail for so long were dried out and in terrible shape. Good Bye forever American Meadows.

DON'T ORDER FROM AMERICAN MEADOWS!!! I ordered 3 Dwarf Joe Pye Weed plants in 3" pots (the only option) for our Monarch Waystation. Not a big order but an important order. When it arrived today, I opened the box to inspect the plants. What an incredible disappointment!!! 2 of the 3 inch pots had soil, but no plants....the 3d one had a dead twig in it. I immediately called their number (802-227-7200) and their "recording" said I had a 12 minute hold; it was 21 minutes. I was able to leave a voicemail. I called back a second time about 30 minutes later; hold time was to be 16 minutes. I held for 44 minutes and finally hung up. I called back a third time and tried leaving a voicemail with someone in administration hoping my problem would make it to customer service so I picked Human Resources. (Customer service isn't an option when you call them.) No one picked up so I left another voice mail. I then used their scan and tried to upload a picture but it wouldn't take the picture from my Android. I did leave a note. I assume they have actual humans working somewhere in this company, but I haven't found one yet. I WILL NEVER BUY ANYTHING ELSE FORM THIS COMPANY!!! Horrible service; nonexistent products. I simply want a refund, not another shipment of a dead plant and empty pots. No consumer should have to go through this much trouble to rectify a problem.

Terrible service They pack their plants with out any protection. I order 16 plants of coneflowers and they shipped with a large hairnet covering the the tray of plants. Just about all the plants were tossed about, dirt everywhere. Roots of the plant were exposed and very dry soil. I will never order from American meadows again.

Dishonest I placed an order for fall plants, and didn't hear back about shipping for a while. I emailed asking if I could cancel because it was getting late in the season, then that lit a fire under them because they printed the label a few hours later and then responded right after said label was printed to say sorry, it can't be canceled because the label was already printed for shipping. That's just dishonest. I won't be using them again.

Never again.. Never again... I placed 3 orders over a period of 3 weeks, total about $600. Receive only one of 3 correctly. One order was packaged well, but 2 plants were the wrong thing entirely. Another order was lost in the mail. The "lost" shipment did finally arrive 20 days later. The box had no indication of which side was up. The plants were stuffed into a flat and they had been tossed, dirt everywhere. I called 3 separate times (45 mins-disconnected, 1hr, 10 mins - need to wait 10 days after shipment before they are willing to help, 1 hr 38 mins - agreed to replace lost and incorrect plants). The lost order once again came on a flat with plants tossed, dirt everywhere, some are on life support and shipment only took 3 days to get here. The replacement plants arrived alive and well and well packaged. So, the do know how to ship plants, just choose to do it poorly for large orders. For a premium price, you'd think they would care that the plants actually arrive alive and well. Nurseries usually care about plants, but based on my experience they do not.