Their customer service was horrible Their customer service was horrible! I received what was supposed to grow into a flowering Amaryllis but it only sprouted some ugly long leaves. I sent pictures to the company in hopes they would replace it but they said, “Unless you have the receipt…”. It was a gift and I have all their packaging as proof that it was from them with all pictures but they offered NOTHING.

i ordered bare root roses and planted… i ordered bare root roses and planted as instruction and watered as instructed stems turned blacj=k and they never leafed out. i have emailed them mult times with no response. how can a company with the highest prices anywhere not afford to staff a live person hone, esp in the summer months when cliients will redictly have problemsa/ very unimpressed as they boast of impeccable customer service. its like a compay who sells only christmas merchandise shutting down their phones in nov and dec. 50 years ago jackson and erkins didnt have much competition , not so much any more, wake up j and p

I reviewed this company on their… I reviewed this company on their website but I see they didn't post it. I purchased an Enchanted peace hybrid roses, it is beautiful, it said it has about 35-38 petals, but only has about 25 petals, says it is a double bloom, it is NOT a double bloom, and said it has a strong to moderate fragrance and it DOES NOT have a FRAGRANCE. Advertising for this rose is not accurate. They charge so much and it is not what you receive. I am a returning customer and I was not happy to receive something different than what they claim. I looked them up on BBB saw they not a credited business, as well as many other things. I expected better from this company.

PLANTS WERE NOT HEALTHY AND VERY SMALL i was so excited to get this package then so disappointed in what showed up. The rose as Black Spot Disease and the hydrangea is a cutting in a 4 inch pot. I paid $29.95 for the Hydrangea and $44.95 for the rose and $22.00 for shipping. A complete waste of money. UPDATE: THEY FULL REFUNDED MY $

Wrong shipped plants Wrong shipped plants. Don’t expect the plants you bought to be what you get. Absolutely horrible. We spent $547 with them, I grew up with Jackson&Perkin roses lining my yard. I was so excited to finally have some of my own. Once the plants bloomed we discovered over HALF of the items we bought were wrong. We emailed customer service and advised our disappointment; examples: - white peonies bloomed instead of pink sorbets - a yellow rose bloomed instead of lavender - a white rose bloomed instead of the Malibu - yellow and purple iris bloomed instead of dark purple Customer service said it wasn’t their issue since the guarantee had passed…but flowers take time to bloom how was I to know what color they’d be?! It’s been over a year and the flowers have either died or are still blooming the wrong colors. Dreams shattered and will never ever use them again. I asked to be removed from catalogs, shocked at how they treat customers