Their customer service was horrible Their customer service was horrible! I received what was supposed to grow into a flowering Amaryllis but it only sprouted some ugly long leaves. I sent pictures to the company in hopes they would replace it but they said, “Unless you have the receipt…”. It was a gift and I have all their packaging as proof that it was from them with all pictures but they offered NOTHING.

Bought several roses last spring..they died Bought several roses last spring. Two climbing roses in pots survived the winter and took off this spring. 6 roses in ground struggled the entire season last year, had some growth, overwintered and show no signs of life this spring. Contacted them about this and they said they said not covered. They didn't try to make anything right, store credit..nothing. I told them I will not be purchasing anything with them going forward and just buy from companies I've done and doing business with who have a 1 year guarantee. Overwintering is the test for new plants. A lot of online garden centers understand this. Jackson and Perkins does not.

Experienced gardener Experienced gardener. Don't buy their bare root roses online they don't grow or survive. One of eight survived. Return policy is not 1 year but 90 days per their customer service email. Makes purchases too risky. I have many roses thriving but not the ones purchased from them.

Please don't buy. Fancy site bad service Like all the below experiences. Mine has been the same. 1. Immediate confirmation. 2. Take the money 3. Make some claim of date that J&K will ship which I am not supposed to know. The standard response of the shipment is prepared but not yet shipped. Why because their horticulturist are waiting for stars to align.

Poor quality and poor packaging. Don't buy online from J&P I ordered two plants from Jackson and Perkins at different times during the growing season. One a magnolia and the other a cherry. The magnolia came crushed in a box and had to be pruned down 60 percent. The cherry came will yellow and black-spotted leaves. I cannot recommend online ordering from J&P based on these plants. Other online companies have sent higher quality and better packaged plants. As an experienced gardener I give them zero green thumbs.