i ordered bare root roses and planted… i ordered bare root roses and planted as instruction and watered as instructed stems turned blacj=k and they never leafed out. i have emailed them mult times with no response. how can a company with the highest prices anywhere not afford to staff a live person hone, esp in the summer months when cliients will redictly have problemsa/ very unimpressed as they boast of impeccable customer service. its like a compay who sells only christmas merchandise shutting down their phones in nov and dec. 50 years ago jackson and erkins didnt have much competition , not so much any more, wake up j and p

It was so nice I brought a gorgeous dish garden today and requested a purple ribbon, which I received. It's a pleasure to buy from such a lovely shop with wonderful customer service. Looking forward to my next visit. Thank you for the calendar and the adorable snowman...Have a very nice and healthy holiday.

Over priced Over priced, and rose died after 7 months.. was beautiful until that point and had a 6 month guarantee..go figure..don't waste your money!

Wrong shipped plants Wrong shipped plants. Don’t expect the plants you bought to be what you get. Absolutely horrible. We spent $547 with them, I grew up with Jackson&Perkin roses lining my yard. I was so excited to finally have some of my own. Once the plants bloomed we discovered over HALF of the items we bought were wrong. We emailed customer service and advised our disappointment; examples: - white peonies bloomed instead of pink sorbets - a yellow rose bloomed instead of lavender - a white rose bloomed instead of the Malibu - yellow and purple iris bloomed instead of dark purple Customer service said it wasn’t their issue since the guarantee had passed…but flowers take time to bloom how was I to know what color they’d be?! It’s been over a year and the flowers have either died or are still blooming the wrong colors. Dreams shattered and will never ever use them again. I asked to be removed from catalogs, shocked at how they treat customers

PLANTS WERE NOT HEALTHY AND VERY SMALL i was so excited to get this package then so disappointed in what showed up. The rose as Black Spot Disease and the hydrangea is a cutting in a 4 inch pot. I paid $29.95 for the Hydrangea and $44.95 for the rose and $22.00 for shipping. A complete waste of money. UPDATE: THEY FULL REFUNDED MY $