Bought several roses last spring..they died Bought several roses last spring. Two climbing roses in pots survived the winter and took off this spring. 6 roses in ground struggled the entire season last year, had some growth, overwintered and show no signs of life this spring. Contacted them about this and they said they said not covered. They didn't try to make anything right, store credit..nothing. I told them I will not be purchasing anything with them going forward and just buy from companies I've done and doing business with who have a 1 year guarantee. Overwintering is the test for new plants. A lot of online garden centers understand this. Jackson and Perkins does not.

I don't like being dictated to about… I don't like being dictated to about when my roses are going to show up. I have a greenhouse. March is almost over. I also work closely with Hocking Tech graduates who are Horticulturalists and Arborists. Yet I am being TOLD I can't have my purchased rose before "their folks" are ready to send it out. That is garbage. I buy something, you should be transparent upfront that a person has to wait. I find it funny a company who lives at least one zone lower than me is telling me, based on some arbitrary chart that was updated this year to reflect global warming changes that I am not worthy of getting my roses. The date listed is arbitrary as I have reached out NUMEROUS times to obtain delivery in the last month... they sent one, but the other I am not to be trusted with. Edmunds or local for 1/4 the price is where I go from now on considering I need about 50 more rose bushes. Way to lose future sales.

First & LAST Time Customer Ordered three varieties of hostas and an orchid frost ground cover - two of the four plants arrived in acceptable condition, if overpriced for the size. Immediately reached out to customer service with photos and was told that the plants have a 90 day guarantee so to follow up with them later. First and LAST time I patron this site. Back to thetreecenter.com for me - not sure why I didn’t just stick with them, I’ve always been very pleased with their plants.

Jackson & Perkins Customer Service is… Jackson & Perkins Customer Service is beyond horrible!! Two weeks ago I ordered $214 worth of plants. I immediately received a confirmation of the order but nothing since! I called Customer Service twice, 5-days apart. Both times I spoke with the same CS Rep who seemed clueless and kept repeating the same mantra both time, that my order should ship within 5 days. Well, it's been way more than 5-days and still nothing. Don't waste your time with these clowns, they are worse than frustrating, they are infurriating.

It was so nice I brought a gorgeous dish garden today and requested a purple ribbon, which I received. It's a pleasure to buy from such a lovely shop with wonderful customer service. Looking forward to my next visit. Thank you for the calendar and the adorable snowman...Have a very nice and healthy holiday.