i ordered bare root roses and planted… i ordered bare root roses and planted as instruction and watered as instructed stems turned blacj=k and they never leafed out. i have emailed them mult times with no response. how can a company with the highest prices anywhere not afford to staff a live person hone, esp in the summer months when cliients will redictly have problemsa/ very unimpressed as they boast of impeccable customer service. its like a compay who sells only christmas merchandise shutting down their phones in nov and dec. 50 years ago jackson and erkins didnt have much competition , not so much any more, wake up j and p

Over priced Over priced, and rose died after 7 months.. was beautiful until that point and had a 6 month guarantee..go figure..don't waste your money!

Jackson & Perkins Customer Service is… Jackson & Perkins Customer Service is beyond horrible!! Two weeks ago I ordered $214 worth of plants. I immediately received a confirmation of the order but nothing since! I called Customer Service twice, 5-days apart. Both times I spoke with the same CS Rep who seemed clueless and kept repeating the same mantra both time, that my order should ship within 5 days. Well, it's been way more than 5-days and still nothing. Don't waste your time with these clowns, they are worse than frustrating, they are infurriating.

This company used to be great This company used to be great. They are terrible now. Customer service must have been outsourced. Can’t understand them. After I placed at $200 order, I heard nothing back from them. Called twice, first person said they were being shipped. Second person said they were out of stock until beginning of March. No communication from them about back order. Finally I canceled the whole thing out of frustration. I didn’t know what happened to this company but I’m not ordering from them again.

It was so nice I brought a gorgeous dish garden today and requested a purple ribbon, which I received. It's a pleasure to buy from such a lovely shop with wonderful customer service. Looking forward to my next visit. Thank you for the calendar and the adorable snowman...Have a very nice and healthy holiday.