Jackson & Perkins Customer Service is… Jackson & Perkins Customer Service is beyond horrible!! Two weeks ago I ordered $214 worth of plants. I immediately received a confirmation of the order but nothing since! I called Customer Service twice, 5-days apart. Both times I spoke with the same CS Rep who seemed clueless and kept repeating the same mantra both time, that my order should ship within 5 days. Well, it's been way more than 5-days and still nothing. Don't waste your time with these clowns, they are worse than frustrating, they are infurriating.

We adored the arrangement! This was my first time ordering from you. My mother remarked the flowers were gorgeous, which made me delighted. I wish you had included a photo of the arrangement along with the invoice so that I could see it as well. Ordering was simple by utilizing your website. The flowers were wonderfully presented, and the recipient was quite happy.

i ordered bare root roses and planted… i ordered bare root roses and planted as instruction and watered as instructed stems turned blacj=k and they never leafed out. i have emailed them mult times with no response. how can a company with the highest prices anywhere not afford to staff a live person hone, esp in the summer months when cliients will redictly have problemsa/ very unimpressed as they boast of impeccable customer service. its like a compay who sells only christmas merchandise shutting down their phones in nov and dec. 50 years ago jackson and erkins didnt have much competition , not so much any more, wake up j and p

Poor quality and poor packaging. Don't buy online from J&P I ordered two plants from Jackson and Perkins at different times during the growing season. One a magnolia and the other a cherry. The magnolia came crushed in a box and had to be pruned down 60 percent. The cherry came will yellow and black-spotted leaves. I cannot recommend online ordering from J&P based on these plants. Other online companies have sent higher quality and better packaged plants. As an experienced gardener I give them zero green thumbs.

Over priced Over priced, and rose died after 7 months.. was beautiful until that point and had a 6 month guarantee..go figure..don't waste your money!