Monica Macadams
GBCan I give less than one star? I have been placing multiple hundreds of dollars in orders from WFF for decades & always lavished praise; even though the plants are pricey & often small in size, the quality was great & the customer service was super-responsive if there was a problem. BUT, JUST THIS WEEK, WFF CANCELED AN ORDER I HAD PLACED W/O TELLING ME! (I only found out after receiving WFF's shipping confirmation & checked the UPS tracking number.) When I called WFF to inquire, I reached a robot telling me that customer service was closed for the weekend. IF REGULAR CUSTOMERS ARE TREATED THIS WAY, I WD WARN POTENTIAL NEW CUSTOMERS TO THINK TWICE BEFORE ORDERING FROM WFF. WFF is no longer the high-quality, reliable company it used to be.
April 2014 Customers
GBWhen lily root arrived it looked very dry and it never grew after planting. I ordered two lilies, Primal Scream and When My Sweetheart Returns. When they arrived ,one of the two roots looked as though it was very dried up. I couldn't which lily it was because the name tags were unattached. The root that looked shriveled up never grew after planting outside while the other healthy looking root is now six inches tall.
Judith Kidder
GBNot So Hot Disappointed with my purchase this year. In the Apricot Allegro collection, the mango tango calibrachoa in full bloom is fuschia/strong pink. The verbena substituted for the gomphrena is advertised as growing 4 - 5' tall, so I'm not excited about putting it in my deck pot. The three black petunias arrived soggy and with some wilted leaves. I cut them back and hope at least one of them survives. Each day there is more dead on two of the plants...oh my...
Vera Tas
GBBeware Quality of Perennials Purchased perennials that were terribly root bound -- not just a little, but a solid wall of roots that could not be broken apart by hand. Upon contacting them they suggested I use a razor to try to pry them loose. Not what I would expect from an independent nursery charging premium prices
April 2014 Customers CROWCAW
GBFANTASTIC SUCH PLEASANT, PERSONAL SERVICE. KNOWLEDGEABLE AND INTERESTED PHONE CONVERSATION WHEN ORDERING MY GOODWIN CREEK GRAY LAVENDER PLANT WHICH WAS DELIVERED TO MY HOME IN PENNSYLVANIA WITHIN TWO DAYS OF MY ORDER REQUEST! SOO PLEASED WITH MY PLANT WHICH LOVES THE SUNSHINE ON MY FRONT STEP. THE CAT SEEMS TO ENJOY THE LAVENDER SCENT - HE VISIBLY SNIFFS THE AIR AS HE LOUNGES NEXT TO THE PLANT IN THE SUN. THANKS, WHITE FLOWER FARM!