Really rotten customer service Christmas cactus is rootbound, and came in a planters pot instead of the copper pot I ordered. NO instructions whatsoever. The copper pot into which I must transplant it myself has no holes for drainage, so I have to buy another pot locally. Worse yet, when I called them to get planting/growing instructions, I was on hold for over 17 minutes, with no apology offered. When I asked why there weren't instructions with the plant I was curtly advised "we sell thousands of different kinds of plants, so we couldn't possibly put specific instructions in with each order." Ok, well, here's one less customer who will ever have to bother you. Totally dissatisfied, and will never buy from them again.

Very disappointed in White Flower… Very disappointed in White Flower Farms. Two of my items were sent to the wrong address. I finally got a refund on a gift that was broken,a cache pot that was mailed to me rather than the recipient with a third recipients gift card attached. I agree that this is a difficult year as I was informed by customer service. The customer service was terrible. Rude, condescending, talked over me... I was shocked. I’m done with this company after many years as a customer.

Poor customer service and product quality Poor customer service. Shipping took 5 days to arrive. Plants poorly packed with brown spots and completely dried out and puny in size. Second shipment with no notification. Plants arrived puny, with yellow leaves, tips torn off and brown edges. Cancelled entire rest of order. Will never buy from them again.

Ridiculously slow delivery The time from when an order is placed to when the order is shipped is glacial and completely unacceptable. The shipping info on the website does not clearly explain the long delay before the order is shipped. On top of that, when I called White Flower Farms to find out what happened to my order, their Customer Service people were totally defensive and told me I was wrong to feel that shipment was too slow. I will never order from them again.

So sorry to have to write this review I've always loved visiting WF Farm and getting the catalog. I was so impressed by the holiday gifts that I sent one to my boss. She received a glass globe with nothing else (no bulbs, no stand) and called to let the company know there had been a proble. No resolution or further materials. I called as well. The bulbs came weeks later and the stand after that. So, the presentation of a wonderful gift that I envisioned, never happened. I wont be ordering from them again.