Really rotten customer service Christmas cactus is rootbound, and came in a planters pot instead of the copper pot I ordered. NO instructions whatsoever. The copper pot into which I must transplant it myself has no holes for drainage, so I have to buy another pot locally. Worse yet, when I called them to get planting/growing instructions, I was on hold for over 17 minutes, with no apology offered. When I asked why there weren't instructions with the plant I was curtly advised "we sell thousands of different kinds of plants, so we couldn't possibly put specific instructions in with each order." Ok, well, here's one less customer who will ever have to bother you. Totally dissatisfied, and will never buy from them again.

Ordered and planted 300 daffodils last… Ordered and planted 300 daffodils last fall. Called and told White Flower Farm that at least 20 bulbs were soft. She said she would take care of it. She didn't. Worse more than 30 did not come up. Called and got cut off; was talking with Millis. Wrote 2 weeks ago and never got a response. Also ordered 200 crocuses and noted that I thought I was getting a 50/50 yellow/blue mix. Got 80 or 90 yellow mix. Very disappointed. I was the third generation to deal with White Flower. Not anymore. They got their $600.00 and dumped me.

Not So Hot Disappointed with my purchase this year. In the Apricot Allegro collection, the mango tango calibrachoa in full bloom is fuschia/strong pink. The verbena substituted for the gomphrena is advertised as growing 4 - 5' tall, so I'm not excited about putting it in my deck pot. The three black petunias arrived soggy and with some wilted leaves. I cut them back and hope at least one of them survives. Each day there is more dead on two of the plants...oh my...

Poor communicators I have liked the products from White Flower Farms, but they do not communicate well once an order is placed - no emails about expected ship dates. Their shipping rates are exorbitant. I only buy from them when given a gift certificate from my sister. I can get equal products for lower price / less expensive shipping with better communication about the order & shipping

Dahlia tuber set consisted of just one tuber. I ordered two Seattle Dahlia tuber sets. Each plant consisted of one tuber only, of small to medium size. When buying dahlia, one usually get a bunch of tubers attached to the old stem, not just one tuber. I also ordered from Wayside Garden - their dahlias came in the expected bunch of tubers attached to the old stem. This is not acceptable, I do not know the viability of the small tuber received from White Flower Farm. The reason for it can only be the company's interest in profit over good service.