Poor communicators I have liked the products from White Flower Farms, but they do not communicate well once an order is placed - no emails about expected ship dates. Their shipping rates are exorbitant. I only buy from them when given a gift certificate from my sister. I can get equal products for lower price / less expensive shipping with better communication about the order & shipping

Ordering this year has been a difficult… Ordering this year has been a difficult experience because I don't have my order number ( I ordered 3 different times) and I am completely shut out of the "track your order" because of this. I gave my email and tried to call, to no avail because of the Covid-19. When I got my Visa bill I had to dispute the charge because I don't know where the plants are that I ordered for my son in a different state. Why can't you just use my email name and phone number to send me to tracking of all my orders for this year? This is turning into a BIG hastle!

FANTASTIC SUCH PLEASANT, PERSONAL SERVICE. KNOWLEDGEABLE AND INTERESTED PHONE CONVERSATION WHEN ORDERING MY GOODWIN CREEK GRAY LAVENDER PLANT WHICH WAS DELIVERED TO MY HOME IN PENNSYLVANIA WITHIN TWO DAYS OF MY ORDER REQUEST! SOO PLEASED WITH MY PLANT WHICH LOVES THE SUNSHINE ON MY FRONT STEP. THE CAT SEEMS TO ENJOY THE LAVENDER SCENT - HE VISIBLY SNIFFS THE AIR AS HE LOUNGES NEXT TO THE PLANT IN THE SUN. THANKS, WHITE FLOWER FARM!

So sorry to have to write this review I've always loved visiting WF Farm and getting the catalog. I was so impressed by the holiday gifts that I sent one to my boss. She received a glass globe with nothing else (no bulbs, no stand) and called to let the company know there had been a proble. No resolution or further materials. I called as well. The bulbs came weeks later and the stand after that. So, the presentation of a wonderful gift that I envisioned, never happened. I wont be ordering from them again.

Can I give less than one star? I have been placing multiple hundreds of dollars in orders from WFF for decades & always lavished praise; even though the plants are pricey & often small in size, the quality was great & the customer service was super-responsive if there was a problem. BUT, JUST THIS WEEK, WFF CANCELED AN ORDER I HAD PLACED W/O TELLING ME! (I only found out after receiving WFF's shipping confirmation & checked the UPS tracking number.) When I called WFF to inquire, I reached a robot telling me that customer service was closed for the weekend. IF REGULAR CUSTOMERS ARE TREATED THIS WAY, I WD WARN POTENTIAL NEW CUSTOMERS TO THINK TWICE BEFORE ORDERING FROM WFF. WFF is no longer the high-quality, reliable company it used to be.