Can I give less than one star? I have been placing multiple hundreds of dollars in orders from WFF for decades & always lavished praise; even though the plants are pricey & often small in size, the quality was great & the customer service was super-responsive if there was a problem. BUT, JUST THIS WEEK, WFF CANCELED AN ORDER I HAD PLACED W/O TELLING ME! (I only found out after receiving WFF's shipping confirmation & checked the UPS tracking number.) When I called WFF to inquire, I reached a robot telling me that customer service was closed for the weekend. IF REGULAR CUSTOMERS ARE TREATED THIS WAY, I WD WARN POTENTIAL NEW CUSTOMERS TO THINK TWICE BEFORE ORDERING FROM WFF. WFF is no longer the high-quality, reliable company it used to be.

When lily root arrived it looked very dry and it never grew after planting. I ordered two lilies, Primal Scream and When My Sweetheart Returns. When they arrived ,one of the two roots looked as though it was very dried up. I couldn't which lily it was because the name tags were unattached. The root that looked shriveled up never grew after planting outside while the other healthy looking root is now six inches tall.

Poor customer service and product quality Poor customer service. Shipping took 5 days to arrive. Plants poorly packed with brown spots and completely dried out and puny in size. Second shipment with no notification. Plants arrived puny, with yellow leaves, tips torn off and brown edges. Cancelled entire rest of order. Will never buy from them again.

Poor communicators I have liked the products from White Flower Farms, but they do not communicate well once an order is placed - no emails about expected ship dates. Their shipping rates are exorbitant. I only buy from them when given a gift certificate from my sister. I can get equal products for lower price / less expensive shipping with better communication about the order & shipping

Beware Quality of Perennials Purchased perennials that were terribly root bound -- not just a little, but a solid wall of roots that could not be broken apart by hand. Upon contacting them they suggested I use a razor to try to pry them loose. Not what I would expect from an independent nursery charging premium prices