Good products, difficult company Ordering from them this year has been incredibly difficult, made even more so by hard to reach and rude customer service. An order I placed in September for delivery before Thanksgiving wasn't shipped or updated. Only after I reached out multiple times was any response even forthcoming and what I got was basically a "what did you expect" type call. The items eventually arrived 2 weeks late.

Ridiculously slow delivery The time from when an order is placed to when the order is shipped is glacial and completely unacceptable. The shipping info on the website does not clearly explain the long delay before the order is shipped. On top of that, when I called White Flower Farms to find out what happened to my order, their Customer Service people were totally defensive and told me I was wrong to feel that shipment was too slow. I will never order from them again.

Very disappointed in White Flower… Very disappointed in White Flower Farms. Two of my items were sent to the wrong address. I finally got a refund on a gift that was broken,a cache pot that was mailed to me rather than the recipient with a third recipients gift card attached. I agree that this is a difficult year as I was informed by customer service. The customer service was terrible. Rude, condescending, talked over me... I was shocked. I’m done with this company after many years as a customer.

I will NEVER purchase from your company… I will NEVER purchase from your company again, the 45 minute multiple hold times, not delivering a package in a timely manner and having horrible people with bad customer service values. A real turnoff when one is spending a lot of money. Don't shop here

Ordering this year has been a difficult… Ordering this year has been a difficult experience because I don't have my order number ( I ordered 3 different times) and I am completely shut out of the "track your order" because of this. I gave my email and tried to call, to no avail because of the Covid-19. When I got my Visa bill I had to dispute the charge because I don't know where the plants are that I ordered for my son in a different state. Why can't you just use my email name and phone number to send me to tracking of all my orders for this year? This is turning into a BIG hastle!