Very disappointed in White Flower… Very disappointed in White Flower Farms. Two of my items were sent to the wrong address. I finally got a refund on a gift that was broken,a cache pot that was mailed to me rather than the recipient with a third recipients gift card attached. I agree that this is a difficult year as I was informed by customer service. The customer service was terrible. Rude, condescending, talked over me... I was shocked. I’m done with this company after many years as a customer.

Really rotten customer service Christmas cactus is rootbound, and came in a planters pot instead of the copper pot I ordered. NO instructions whatsoever. The copper pot into which I must transplant it myself has no holes for drainage, so I have to buy another pot locally. Worse yet, when I called them to get planting/growing instructions, I was on hold for over 17 minutes, with no apology offered. When I asked why there weren't instructions with the plant I was curtly advised "we sell thousands of different kinds of plants, so we couldn't possibly put specific instructions in with each order." Ok, well, here's one less customer who will ever have to bother you. Totally dissatisfied, and will never buy from them again.

clean website interface however pulling up order history way too slow i like the website look and feel however it could use an easier way to get to various plants. maybe some other search options or building up / narrowing search choices. biggest issue was looking up previous orders (history) took so long (minutes) i could not wait. i believe i only remember getting into my history 1 time (and maybe i tired 5 times) and then basically gave up trying in the future. i was looking to track my orders to see what portion shipped (i will wait for emails ). emails on shipping came timely. company is fine, quality is fine, website: starts 5,5,1 respectively

Ordered and planted 300 daffodils last… Ordered and planted 300 daffodils last fall. Called and told White Flower Farm that at least 20 bulbs were soft. She said she would take care of it. She didn't. Worse more than 30 did not come up. Called and got cut off; was talking with Millis. Wrote 2 weeks ago and never got a response. Also ordered 200 crocuses and noted that I thought I was getting a 50/50 yellow/blue mix. Got 80 or 90 yellow mix. Very disappointed. I was the third generation to deal with White Flower. Not anymore. They got their $600.00 and dumped me.

Ordering this year has been a difficult… Ordering this year has been a difficult experience because I don't have my order number ( I ordered 3 different times) and I am completely shut out of the "track your order" because of this. I gave my email and tried to call, to no avail because of the Covid-19. When I got my Visa bill I had to dispute the charge because I don't know where the plants are that I ordered for my son in a different state. Why can't you just use my email name and phone number to send me to tracking of all my orders for this year? This is turning into a BIG hastle!