Awesome addition to my landscaping! Once I received my shipment I did as instructed and checked everything for damage and all was perfect. I also read and followed the supplied written instructions plus I watched several YouTube videos on how to install. Other than raising the flagpole itself, the process was easy and I virtually installed it by myself. It certainly looks great if front of my house; I should have installed a flagpole much sooner.

Lena was excellent in assisting me with my purchase I do not normally call directly into customer service for this type of on-line purchase. But the web site is not the best or easiest to navigate for some of the items Federal Flags sells. So I called the contact number listed on the web site. I didn't have to wait long before I got through to customer service. Lena was friendly & professional. She answered all of my questions quickly, directed me to the locations on the web site I inquired about and made the experience easy. I completed my purchase through the on-line shopping cart. Thanks Lena.

Received the flag as promised Received the flag as promised. Put it up at the end of July and now it's time to replace it. It's fraying badly - just like the Amazon flags with prices that are much less expensive. Here is the response from Amanda Page at Federal - which they don't share up front - " The life of the nylon flag is 3-5 months if you take it down daily and in inclement weather. Your geographical location comes into play as well. Our flags are proudly made and hand sewn in Wisconsin and Illinois on special sewing machines. The life of the polyester flags are 6-9 months if you take them down daily."

Buyer beware Bought a flagpole at the price on the website and it was not honored. When I brought it to the attention of the owner and customer service rep they said basically “sorry about that” and wouldn’t honor the price. Super disappointing, horrible customer service and shady business practice. Buyer beware.

Products not delivered anywhere near… Products not delivered anywhere near estimated times. All tracking numbers not found