The Sill has provided the worst… The Sill has provided the worst customer service I have ever experienced. It is extremely difficult to get a reply from them - expect to wait days. I received a plant in terrible condition, then a replacement in the same state, and they still have not refunded two plants I never received after nearly a month of my follow ups. Shockingly terrible service. Buyer beware. Follow up - Despite the message below, I did not receive any response or contact. from The Sill. Again, absolutely atrocious.

Beware of Bogus Site Beware of Bogus Site: No Product, No Service, Just Frustration I recently had the unfortunate experience of dealing with The Sill, and it was an absolute nightmare. After eagerly placing an order, I patiently waited for over a month for the product to arrive, only to be met with disappointment. Despite numerous attempts to reach out via email, there was absolutely no response from their supposed customer service team. This lack of communication and total disregard for customer inquiries is utterly unacceptable. It's clear that the sill operates with no intention of fulfilling orders or providing any form of customer support. Save yourself the frustration and steer clear of this bogus site. Your time and money are better invested elsewhere. Its a fake site.

Bad company, don’t use. I ordered 7 plants online, and some potting mix. The big palm and potting mix never arrived, even though it said “delivered” and a couple of the other plants that did arrived were badly damaged. I’ve been trying to reach them for 2 weeks, there’s no phone number, no one available on live chat, and they’re slow to respond to email and vague about resolving my issue. Definitely don’t recommend this company, and May end up contacting my bank to try and claim a credit card issue due to the $100 that’s just gone. **edit** it gets worse: the Sill responded below to say that they would contact me “today” to sort this out, and that was yesterday. Absolutely terrible, liars.

Plant is good for the trash Plant got damaged during delivery and probably will have to throw it out. I'm going to try and doctor it for a few days to see if it can be saved. This service was gifted and I have a whole year of receiving dead plants. How awesome! My rating is 0 stars, not even 1!

Declining satisfaction … I was thrilled with my first plant purchases over several months in fall of 2022. However, my latest purchases over the summer of 2023 have been unsatisfactory. Issues include a poorly pruned pepperomia that I could not display until it filled out, receiving an olive tree stick with a few leaves along its length stuck in a pot, and receiving a broken pot. I sent a photo of the pepperomia and was told it would grow out of its poor appearance. When I sent a picture questioning whether the olive “tree” was truly what they meant to send, the response was that the leaves were green. When I reported receiving a broken pot under feedback, I never received a response. My last purchase in September 2023, I decided to order plants simultaneously from another online source and they arrived the same day. The difference between the Sill and Pafe plants startled me in regard to plant height and fullness. I won’t be ordering from The Sill, again.