LOVE LOVE LOVE THIS SITE/STORE LOVE LOVE LOVE THIS SITE/STORE! I JUST STARTED TO GET INTO INDOOR PLANTS. PRIOR TO THAT, I DID EVERYTHING I COULD PLANT OUTSIDE! I LOVE FLOWERS, PLANTS, VEGGIES,, AND STARTED TO GET INTO ANYTHING THAT I POSSIBLY COULD WITH MY YARD, OF COURSE, BEING WITH THE FACT THAT I RENT, SOME LIMITATIONS. BUT NOW INDOORS, THE SKY IS THE LIMIT! I STARTED WITH SOME ROOTS TO PLANT N NOW I CANE ACROSS YOUR ENDLESS POSSIBILITIES!

Botched Order, No Customer Service A year ago, I loved The Sill. Now, not so much. On 8 December I placed my order--a plant and planter--for a birthday gift. The plant finally shipped on 12 December. It arrived on time (barely) a few days later. My order was listed as "delivered" and "fulfilled." Nothing was said about my $42 planter. I tried to contact The Sill. Chat was disabled. No phone number was listed. I sent a note. Three days later, I've heard nothing. I disputed part of my order. At least my credit card company has someone doing customer service. I wanted to continue supporting this small business, but I'm moving to their competitors. (C. Turner)

The Sill has provided the worst… The Sill has provided the worst customer service I have ever experienced. It is extremely difficult to get a reply from them - expect to wait days. I received a plant in terrible condition, then a replacement in the same state, and they still have not refunded two plants I never received after nearly a month of my follow ups. Shockingly terrible service. Buyer beware. Follow up - Despite the message below, I did not receive any response or contact. from The Sill. Again, absolutely atrocious.

Will never order from The Sill Again The Sill did finally reach out and offer me a $15 dollar credit. I won’t be taking avail of the offer because their prices are much higher than other venues for the same item. The money tree I purchased from The Sill continues to degrade. I felt it much more economical to just purchase a new one from another venue which is much lower in price than the Sill, even with the credit they offered me. However, I must state, they did finally reach out and offer some compensation. I have tried and tried to contact The Sill. I ordered a money plant and it came in and looked healthy. However, upon following all instructions of caring for this plant, it has started to die. These are supposed to be easy to care for plants. I’ve contacted The Sill and they do not bother returning emails. No phone number and chat doesn’t work. I will never order from this company again for the simple reason that they have non existent customer service. So, ya better hope everything goes correctly and stays that way because these people are obviously so arrogant that they feel they don’t have to answer to anyone regarding their product regardless of the issue.

I placed an order on February 19 I placed an order on February 19. I still have not received the order but my bank account was charged. I have a confirmation number but it seems that this must be a fraudulent site. I am highly disappointed because I was really looking forward to adding to my plants.