I placed an order on February 19 I placed an order on February 19. I still have not received the order but my bank account was charged. I have a confirmation number but it seems that this must be a fraudulent site. I am highly disappointed because I was really looking forward to adding to my plants.

Dead Olive Tree - TERRIBLE Customer Service Ordered an Olive tree for a Christmas present. Delivery to Oakland, CA. Also paid extra for the winterization,. Tree arrived dead after 2 weeks. Customer service is a joke and only willing to refund for the dead tree, not tax or pot - what's the point of full service if the main product is dead? The worst part is the customer service and their failure to reply or offer adequate service. Seems to be a planter pot selling scheme.

Tree came snapped - only partial refund given I ordered an olive tree as a sentimental gift for a family member. Upon arrival, the tree was snapped in half where the support rod ended. Almost every leaf on the tree has fallen off and it was basically bare. While I understand that some plants get stressed in shipping, this was excessive. I contacted the company by email and on the web page. The "live chat" listed on the website was non existent. I provided pictures of the tree and answered the question of whether the box had been damaged. About a week went by with no response, and when I finally did hear back, I was offered a medium size plant of a different kind as they were out of olive trees. They only offered a portion of the price I paid, and when I questioned why I was told that the pot wasn't damaged so they wouldn't be sending another one/refunding that portion. I had already explained that I didn't want another plant as it was only an olive tree that held the sentiment and just wanted the refund. What need do I have for a pot without the plant, and it was a gift (which I had stated repeatedly). There was no option to send the pot back. All they did was refund a portion of my money. Now I have no gift, and an expensive pot.

Plant is good for the trash Plant got damaged during delivery and probably will have to throw it out. I'm going to try and doctor it for a few days to see if it can be saved. This service was gifted and I have a whole year of receiving dead plants. How awesome! My rating is 0 stars, not even 1!

Declining satisfaction … I was thrilled with my first plant purchases over several months in fall of 2022. However, my latest purchases over the summer of 2023 have been unsatisfactory. Issues include a poorly pruned pepperomia that I could not display until it filled out, receiving an olive tree stick with a few leaves along its length stuck in a pot, and receiving a broken pot. I sent a photo of the pepperomia and was told it would grow out of its poor appearance. When I sent a picture questioning whether the olive “tree” was truly what they meant to send, the response was that the leaves were green. When I reported receiving a broken pot under feedback, I never received a response. My last purchase in September 2023, I decided to order plants simultaneously from another online source and they arrived the same day. The difference between the Sill and Pafe plants startled me in regard to plant height and fullness. I won’t be ordering from The Sill, again.