This is the only company I trust to purchase plants from 1st of all…I was appalled when I saw the comments of others on this site. DO NOT by any means listen to the bad reviews about this company. I purchased my first plant (literally the first plant I ever owned) from the sill back in 2019. Today, Jade is 4 years old and she is a monstrous monstera. She is in her fourth and final pot and she’s alive today thanks to the careful packaging and guidance of their wonderful support team. I just purchased my second plant, Princess Penelope (a pink princess philodendron, obviously lol) who also arrived perfectly happy and healthy. She already has 2 new leaves and is adjusting beautifully to her surroundings. The reason I am leaving this review is because I personally reached out to the company to thank them since I wasn’t able to leave a review on their website and they directed me here. I can’t imagine why anyone would have anything negative to say about this company and I hope more satisfied customers reach out because their rating is really unfair.

Beware of Bogus Site Beware of Bogus Site: No Product, No Service, Just Frustration I recently had the unfortunate experience of dealing with The Sill, and it was an absolute nightmare. After eagerly placing an order, I patiently waited for over a month for the product to arrive, only to be met with disappointment. Despite numerous attempts to reach out via email, there was absolutely no response from their supposed customer service team. This lack of communication and total disregard for customer inquiries is utterly unacceptable. It's clear that the sill operates with no intention of fulfilling orders or providing any form of customer support. Save yourself the frustration and steer clear of this bogus site. Your time and money are better invested elsewhere. Its a fake site.

Non existent customer service! Non existent customer service! I received my order last week but was missing 3 out of the 4 items that I ordered. I have been waiting online with their AI chat for 20 minutes but no one has responded yet. I also emailed on Friday. I can’t even do a charge back because I used a gift card. You should have a dedicated team who responds to order concerns within 24 hours and a phone number where you can be reached. What’s worse is that the retail stores can’t help or guide you in the right direction with either. Not to mention EVERYTHING is overpriced!

Declining satisfaction … I was thrilled with my first plant purchases over several months in fall of 2022. However, my latest purchases over the summer of 2023 have been unsatisfactory. Issues include a poorly pruned pepperomia that I could not display until it filled out, receiving an olive tree stick with a few leaves along its length stuck in a pot, and receiving a broken pot. I sent a photo of the pepperomia and was told it would grow out of its poor appearance. When I sent a picture questioning whether the olive “tree” was truly what they meant to send, the response was that the leaves were green. When I reported receiving a broken pot under feedback, I never received a response. My last purchase in September 2023, I decided to order plants simultaneously from another online source and they arrived the same day. The difference between the Sill and Pafe plants startled me in regard to plant height and fullness. I won’t be ordering from The Sill, again.

Horrible customer service Horrible customer service. Sent a plant to my Aunt for Christmas and it was delivered broken and a complete mess with dirt everywhere. Company has had terrible response time and no one offered to do anything except send same plant again and ask where do we send it??? Really?? Almost 2 weeks and nothing has been done to rectify! Will never use again!