Husband ordered online and realized… Husband ordered online and realized immediately he made a mistake and ordered two. He called them right away and they told him they would not cancel the second order since it was already processing. Well processing an order and having the order made is two different things. I can Understand if the order was already made, but it was only processing and he called immediately. Disputed one of the orders with our cc and venus sent back their cancellation policy. Shady practice for policy’s. They also claimed that both had been delivered which they were, but after we had filed the claim and he called tried to cancel the second one. Take your business else where..they have no integrity and clearly don’t care about the customers…just orders.

My order arrived late and missed my… My order arrived late and missed my wife's birthday. I kept messaging them on IG trying to get an answer but they don't respond to DMs. Flowers finally arrived three days after expected delivery date. Two stars because quality was not bad

They refused to honor a discount code… They refused to honor a discount code they mailed me. They told me to place my order and they would refund me since the promo code wouldn’t work. After I did they refused to do it. Very unethical, I will not order again

Sad, Wilted, Curled Pedals Wilted, Curled, Hard Pedals I used Venus et Fleur previously and loved my arrangement, but this time my flowers (mixed orchids seashell) are sad and wilted and the smell was so powerful I had to keep them in the garage for a week. Just a hot mess at the incredibly steep price of $694.32. I contacted the company and sent photos asking for replacement for return, but I am being ignored.

Arguably a great product but pitiful customer service. Arguably a great product, however they do not back it up with great customer service. After two attempts to order an arrangement via their internet website and one via telephone to customer service line the order STILL has not shipped. Due to no fault of mine or my bank. Their customer service has not shipped the flowers and we have now missed the event that was the whole point behind ordering this several hundred dollar arrangement. Totally let down and dissatisfied. Going back to fresh flowers thru a local florist who can deliver as promised. Pitiful and embarrassing.