They don't care about you Ordered Jan 20th to be delivered in time for valentines day. UPS Label created hours later, never scanned. called 4x "We will check with the warehouse" giving plenty of time to send out a replacement order 13th is here, No order received, No order on the way, no recourse offered. Stated all they can do is wait for the warehouse to respond. they do not care about customer satisfaction, nor will they provide you any copy of a customer service transcript. First time customer. Feel robbed of $400 Update: The issue has been remedied to my satisfaction, thank you DAPHNEY with customer service for finally providing a viable solution.

No Guaranteed Valentine's Day Delivery Ordered guaranteed Valentine's Day delivery and paid extra for that. Over $700 worth of products and they delivered the package on the 9th of February. In the dead of winter middle of America, flowers sitting on the porch for several days no one to recieve them. Not even signature guarantee option for a $700+ flower order. Great job Venus Et Fleur. Never again will you rip me off. Previously had to cancel an order with them and that took over 30 min on the phone even though they admitted the fault.

They hate Christmas and their customers I ordered on December 12th with expedited Christmas shipping that they guaranteed would be on time. They waited until December 23rd to inform me that they ran out! Then they offered an alternative, which I accepted. And yet again they contacted me to let me know that they ran out of the alternate that they offered me! What an absolute joke. I have 2 orders missing, and another order received broken roses. Do yourself a favor and don't buy from them. I've spent over $8,000 with this company and they offered me a $20 gift card as an apology for missing Christmas. They don't care, and their awful reviews show it.

Just the worst experience Just the worst experience, I should have read the reviews first. I tried to order red roses for my girlfriend for Valentine's Day and paid extra for Valentine's Day delivery. On Wednesday February 9th, 6 days before Valentine's Day pink roses arrived which my girlfriend thought was a statement about our relationship moving in the wrong direction. I contacted them and rather than offer to provide the correct flowers on Valentine's Day, they offered a $45 gift certificate. I've turned the matter over to American Express. Do yourself a favor and go anywhere else for your flower needs.

Arguably a great product but pitiful customer service. Arguably a great product, however they do not back it up with great customer service. After two attempts to order an arrangement via their internet website and one via telephone to customer service line the order STILL has not shipped. Due to no fault of mine or my bank. Their customer service has not shipped the flowers and we have now missed the event that was the whole point behind ordering this several hundred dollar arrangement. Totally let down and dissatisfied. Going back to fresh flowers thru a local florist who can deliver as promised. Pitiful and embarrassing.