They don’t even deserve one star They don’t even deserve one star! It’s a fraud in which I was charged but no one got flowers nor any communication about said delivery. I could only find an email for customer service no phone #. I sent emails twice and received zero response. I’m currently having investigation through the bank to try to recover money. Also found on BBB it’s not accredited and there are alerts for bad business

I recently wrote a poor review… I recently wrote a poor review regarding an order on June 5th that was not delivered and I was not notified. An associate from the company named Hazel contacted and made sure my money was refunded and a free bouquet was delivered. I appreciate the effort that was made. Sounds like your company is making a real effort to get the kinks worked out. Thank you.

Fraudulent Company Ordered flowers for a mother that lost her child. Immediately my order was cancelled and now it has been over 20 days and no refund. just keep getting the same BS email from Cathleen Kaur (Customer "happiness" manager) saying that they are "looking into it". I can see from the reviews this is a trend. DO NOT believe any of the good reviews - they are fake. Ill be filing fraud/scam complaints with the Attorney Generals office, Federal Trade Commission, BBB and usa.gov - I suggest everyone being taken advantage of do the same

Place is a rip off an order was placed… Place is a rip off an order was placed with them then they canceled the order but instead of refunding the money they charged my account twice and when I called then I was told it was untrue so I sent the screens hot of transaction and called back and was told I needed receipt from bank even though screenshot showed there company name and amount that was charged. So I'm filing police report

Zero Stars: Baby Blue is a Scam Same story as others: order cancelled with no explanation, refund withheld. I strongly encourage anyone who’s dealt with Baby Blue to file a fraud report with the FTC, as I’ve done after seeing the reports here and on other sites. It doesn’t take long and may be the only way to shut them down.