Fraudulent Company Ordered flowers for a mother that lost her child. Immediately my order was cancelled and now it has been over 20 days and no refund. just keep getting the same BS email from Cathleen Kaur (Customer "happiness" manager) saying that they are "looking into it". I can see from the reviews this is a trend. DO NOT believe any of the good reviews - they are fake. Ill be filing fraud/scam complaints with the Attorney Generals office, Federal Trade Commission, BBB and usa.gov - I suggest everyone being taken advantage of do the same

I recently wrote a poor review… I recently wrote a poor review regarding an order on June 5th that was not delivered and I was not notified. An associate from the company named Hazel contacted and made sure my money was refunded and a free bouquet was delivered. I appreciate the effort that was made. Sounds like your company is making a real effort to get the kinks worked out. Thank you.

Ordered flowers and didn't get refund Ordered flowers. They said they couldn't fulfill my order, so they would give me a full refund within 5 days. It has been over a week and still no refund. I can't believe they would do this, but they did.

Stole my money Put in an order for same-day delivery for daughter's b-day, $225. They charged me, then emailed to say they couldn't deliver same day, and they would refund me. Six weeks later and multiple follow up requests and multiple promises . . . no refund. Had to back out from my credit card via dispute process.

Wife ordered flowers for a funeral on… Wife ordered flowers for a funeral on March 20, 2024, she thought she forgot to sign the card, called back and was told the order has been canceled because the funeral was out of the delivery area. Attempted several phone calls, was promised that it would be refunded, and still hasn't happened nearly a month later. Avoid these people and shop with a legitimate business. They have earned the low star rating and should be lower.