Konnected customer support is… Konnected customer support is fantastic. After troubleshooting my board they decided it was best to swap it out. In very happy.

Cost effective but complex to set up This is a cost effective product in a very small package. It is also fairly complex to set up because the necessary information is spread across numerous articles and web pages. You need to be persistent and patient. My integration with Home Assistant was easy with ESPHome and it auto-discovered the two 6-zone boards. But I had to flash the boards with their ESP firmware (which was very easy, once you find the right web page and instructions). Don't bother with the native Konnected firmware--I think it's soon to be deprecated anyhow. Also, the boards don't play well with (my) mesh networks and I had to make a router change to get them connected. Peripherals also seem to lack A-to-Z instructions for getting them to work with HA. For example, I connected a humidity/temp sensor per the Konnected diagram, then searched to figure out the mapping from zone numbers to GPIO pin so I can set up the dht sensor in HA YAML. Still not working, by the way.

I ordered two garage opener devices I ordered two garage opener devices. I'm finding they are creating interference between the opener fob in my car and the garage opener itself. I cannot open my doors no further away than the end of my driveway. Per konnected.io article, I have put ferrite cores on the power line of the konnected.io garage opener devices and also the power cable to the garage opener. I have also moved them a bit further away from the garage opener. Nothing is helping.

Great Customer Service I had a minor issue with a board I installed last December. A replacement was shipped out immediately. I am very pleased with the ability to modernize my old wired system. Using the reliable wired system has the advantage of no battery operated sensors. The best of both worlds.

Prompt shipping and good quality… Prompt shipping and good quality product. Great product for turning old wired alarm system into a smart alarm. I got the Konnected alarm panel interface kit and connected it to my AVANTI XP alarm. It's working great (can arm/disarm remotly, can tell if/when/where intrusion occurred remotely. Easy to install and only one issue to resolve. If alarm is triggered (by dog), I can turn it off remotely but has to be reset by keypad before can be armed again on app. Still working on this issue and I must contact konnected help to see if they have a resolution. Overall, great service & Products.