I had received one of the boards from a… I had received one of the boards from a bad batch. It went bad shortly after install. I got a replacement in short order and all is well in my home security set up now!

Excellent customer service . . . Excellent customer service. From placing order you have been in contact with me in case there was some customer service issue. So far, so good. I like the device I purchased (...hardwired USB-C dongle). Keep up the good work!❤️

Konnected customer support is… Konnected customer support is fantastic. After troubleshooting my board they decided it was best to swap it out. In very happy.

Great Customer Service I had a minor issue with a board I installed last December. A replacement was shipped out immediately. I am very pleased with the ability to modernize my old wired system. Using the reliable wired system has the advantage of no battery operated sensors. The best of both worlds.

IMO, the best DIY system for wired homes I needed a new main board, but determining that was a challenge. Finding the replacement part was easy, however finding the support article that outlined the need for a new board was challenging. Apparently, a storm caused the Siren relay to short and activate the siren all the time. But this article was difficult to located to determine how to get the system fixed and back online. Maybe I needed to open a support ticket? Anyway, it's a minor thing, but worth noting. Otherwise, I'm a very big fan of the Konnected product.