Excellent customer service . . . Excellent customer service. From placing order you have been in contact with me in case there was some customer service issue. So far, so good. I like the device I purchased (...hardwired USB-C dongle). Keep up the good work!❤️

Konnected customer support is… Konnected customer support is fantastic. After troubleshooting my board they decided it was best to swap it out. In very happy.

Cost effective but complex to set up This is a cost effective product in a very small package. It is also fairly complex to set up because the necessary information is spread across numerous articles and web pages. You need to be persistent and patient. My integration with Home Assistant was easy with ESPHome and it auto-discovered the two 6-zone boards. But I had to flash the boards with their ESP firmware (which was very easy, once you find the right web page and instructions). Don't bother with the native Konnected firmware--I think it's soon to be deprecated anyhow. Also, the boards don't play well with (my) mesh networks and I had to make a router change to get them connected. Peripherals also seem to lack A-to-Z instructions for getting them to work with HA. For example, I connected a humidity/temp sensor per the Konnected diagram, then searched to figure out the mapping from zone numbers to GPIO pin so I can set up the dht sensor in HA YAML. Still not working, by the way.

Works as expected Works as expected, this has prevented problems in the past when we get power bumps and the equipment gets locked up and needs a reset. So far, all equipment connected to these units have been working without issues.

Overall love the product Overall love the product. Very compact and well thought out. Coming from a somewhat old school I would like to see a little bit better installation “manual” maybe one or two printed pages. Had to do a lot of clicking around to get all the pieces of info. Although Andy is really is very responsive with Q & A. I would certainly recommend your products and plan on installing in a few other places. Also, could not do the initial start up with iOS had to use android device.