Their quick reply to my email and their… Their quick reply to my email and their fixing the problem fast. I was sent decorated garland not the tree that I ordered .. After a few pics all was made right.

The wreath was beautiful and well-… The wreath was beautiful and well- crafted: a note to avoid misunderstanding. Please insert a piece of paper in the box that says, " Wreath needs to be 'fluffed' out to measure the accurate size." I thought I was sent a 22" wreath when I ordered a 28" wreath -- didn't know to 'spread' out the flowers for accurate size. Would eliminate a string of customer service calls.

Customer service review I recently purchased the Vermont White Spruce Flip Tree and everything was easy to assemble. Couldn’t get the battery in the darn remote! I called customer service and spoke with Chris. He was absolutely wonderful! He helped me to fix the issue and sent me pictures. Very nice to experience excellent customer service in these days where there usually is no person that will answer the phone. Thanks again Balsam Hill!

A beautiful wreath! The wreath arrived quickly and in perfect condition. I will display it in my dining room and smile every time I see it! Thank you for such fine products and prompt service.

Sorely disappointed The blue hanging basket looked nothing like the picture. The flowers did not even fill the basket. I sent a picture to show what it looked like. The other basket I ordered was perfect as usual. Very disappointed in the first however.