If I could give zero stars If I could give zero stars, I would. I ordered a box of carpet tiles and it in no way indicted that these were otherwise damaged or cast offs from the factory line but that's exactly what I received. Most of the box had either the backing partially ripped off, carpet tile was torn, or contained a cosmetic defect in the tile. Terrible experience, if I could get my money back I would. Never, ever purchase from Carpet Tile Depot.

Purchasing the items was easyl Purchasing the items was easy. We only had a problem with miscommunication between Carpet Depot and the freight company. We never received a notice that the package was on its way and they called me once they were at the drop off location and I was not available until the next day. Other than that everything was great! I wish I could show you the product that we installed. The color and description was what we saw on the website. I recommend this company.

Huge disappointment Huge disappointment! Ordered all remaining stock, 6 boxes, of 1 carpet tile. Called before placing order and representative confirmed inventory and suggested placing order online. Next day order status is changed to completed, pending pickup, and the BOL is viewable online. A week goes by status is not changed, still waiting for pickup. I call a few times and finally reach somebody. They inform me they have not shipped because they only have 4 of the 6 boxes. Company confirmed inventory when I called on product they did not actually have, failed to communicate after finding out there was a problem, and delayed my project.

Terrific Experience at Carpet Tile Depot Just completed a carpet purchase with Carpet Tile Depot. Their salesman Jeremy Price was excellent and extremely patient with high end carpet tile for the recreation room in our new home. My wife and I had typical homeowner indecision on our purchase and he took the time to explain the different products, send samples and make the whole experience enjoyable. 5-Star rating for sure, Thank you Jeremy !!

My order arrived early?! My order arrived early - twice. But this is a good thing actually. My original ship date was meant to be 5/4 but it ended up shipping on 4/5. I got the call to arrange delivery, and I gave them Thursday because of other deliveries - it ended up arriving unannounced on Tuesday…but it turned out to be a rainy Thursday, so it all worked out in the end. Docking a star off because of that, otherwise, great experience all around.