My order arrived early?! My order arrived early - twice. But this is a good thing actually. My original ship date was meant to be 5/4 but it ended up shipping on 4/5. I got the call to arrange delivery, and I gave them Thursday because of other deliveries - it ended up arriving unannounced on Tuesday…but it turned out to be a rainy Thursday, so it all worked out in the end. Docking a star off because of that, otherwise, great experience all around.

So far so good. The ordering and shipping was very easy and delivery was faster than I expected. The carpet tiles won’t be installed till next spring so I can’t yet comment on that. However, I did order a sample before I placed my order and was very happy with the appearance and quality of the product.

Terrific Experience at Carpet Tile Depot Just completed a carpet purchase with Carpet Tile Depot. Their salesman Jeremy Price was excellent and extremely patient with high end carpet tile for the recreation room in our new home. My wife and I had typical homeowner indecision on our purchase and he took the time to explain the different products, send samples and make the whole experience enjoyable. 5-Star rating for sure, Thank you Jeremy !!

Huge disappointment Huge disappointment! Ordered all remaining stock, 6 boxes, of 1 carpet tile. Called before placing order and representative confirmed inventory and suggested placing order online. Next day order status is changed to completed, pending pickup, and the BOL is viewable online. A week goes by status is not changed, still waiting for pickup. I call a few times and finally reach somebody. They inform me they have not shipped because they only have 4 of the 6 boxes. Company confirmed inventory when I called on product they did not actually have, failed to communicate after finding out there was a problem, and delayed my project.

Previously I posted a negative review… Previously I posted a negative review but now that the tiles have arrived, not the color I thought that was chosen but this color will work in the room, Hobnail in color Taupe. It is so neutral and the same color as dirt here in south west Washington. Putting the tiles in a game room. They will make the room warmer, more inviting, plus more easy care.