Consistent customer-focused business Customer support has been consistently great. The company has shown grace under pressure recently and hasn’t skipped a beat. It’s a pleasure doing business with them.

I purchased the TURBRO Eternal Flame… I purchased the TURBRO Eternal Flame EF23-PB Electric Fireplace Logs, 23" and couldn't be happier. It provides both the extra heat and ambiance I was looking for in the room (and it's a lot quieter than you'd expect!) I love that you can change both the heat and flame level remotely. I highly recommend watching the amazon video describing it too. Really, really recommend this.

One of the LED display bars went dark… One of the LED display bars went dark and I made a warranty claim via email. Terry offered a new machine but I felt that was not yet needed, and we settled on a couple of filters as compensation. Terry was extremely helpful and responsive in ways that I think would be unequaled by virtually any other company. Definitely a 5 star rating.

The best customer service I have ever… The best customer service I have ever had. Quick to help and resolve my issues!

I bought an ozone machine a few weeks… I bought an ozone machine a few weeks ago. It appears that FedEx delivered it, but their unclever delivery to the front steps was outsmarted by a low-level porch pirate. I was left without an ozonator. I reached out to Airthereal, and they were kind enough to immediately ship a replacement. It arrived in a couple days and was successfully delivered, this time behind the fence (yay FedEx!). The ozonator is very well-built, powerful and effective. Very happy. Porch pirates: 1 Fedex: 1 Airthereal: 10 :-)