True quality products and customer support! I have owned a used their portable ozone machine for about a year now through this pandemic to sanitize our masks and then our shoes. I only needed to contact support once and my concern was handled within 48 business hours. Great products and great customer support! Special thank you to Grace for handling my warranty service. I am truly amazed with this company and I am a customer for life!

Excellent customer service Excellent customer service, if all companies were this good at it would be in better place.had rubberized pads on bottom of ozone unit were disintegrating, one email and I had shipment coming over from manufacturer.in second instance, timer ozone unit broke off, one call and customer service, Laura, arrange replacement shipped to me straight from factory. Thank you again guys!

Just a happy repeat customer.. It started with a search for a better water ozone generator. In form, function, and longevity, Airthereal has been miles beyond others in their range. Further still, the company itself needs some praise. Generous in promotions, attentive customer service, professionalism, and even follow through. I am so impressed! I have gladly made several referrals for the water ozone generator without any affiliation because I am a much satisfied customer and not afraid to tell others. I’ve see what ozone can do and I’ve seen how this company operates. Well done Airthereal, thank you! *Special Thank You to the customer service rep for all the professionalism, patience, kindness, and follow up. Sky’s the limit!

Satisfying experience with the service department After receiving the air purifier I detected a noise with the fan when shutting off the unit. I contacted customer service. They asked for a video of the unit making the noise. After reviewing the unit they sent me a replacement. I would recommend this air purifier to my friends works very well. My wife has asthma and could tell the difference right away.

One of the LED display bars went dark… One of the LED display bars went dark and I made a warranty claim via email. Terry offered a new machine but I felt that was not yet needed, and we settled on a couple of filters as compensation. Terry was extremely helpful and responsive in ways that I think would be unequaled by virtually any other company. Definitely a 5 star rating.