Love my new rug! Rug Pal made my shopping easy. They gave good descriptions with important details about their rugs that helped me make my choice. My rug actually arrived ahead of schedule and was exactly what I wanted, and at a lower price than other websites that sold the same rug..

High-quality product, excellent service I recently purchased a Southwestern-style wool rug from RugPal. It's perfect for my spare bedroom and goes great with the furniture and wall color. It was exactly as pictured on the website. The rug came tightly wrapped, so was well protected in transit. I was also pleased with the price, which was very reasonable with the special Memorial Day discount. Would purchase from this site again.

The rug I ordered from RugPal because they offered good pricing and a bonus incetive. The web site was easy To navigate and order process simple. The order has been shipped out in one day. I expect delivery within several days. At this point all facets of this order are excellent. David B in California

Wrong carpets were delivered. The wrong carpets were delivered. Notified RugPal on delivery day (December 28) and was told it might take three working days for their return department to get back with us. Today is the third working day (January 3rd) and no response. Will give them one more day to respond ....likely heavy returns after the Christmas holiday ..... before I notify my credit card company.

Great Rug and Incredible Customer Service I recently purchased a small mountain cabin with wood floors and was looking for a quality area rug. I researched multiple sites before I made my purchase and found the best price from RugPal. The item was delivered quickly and it was exactly the quality I was looking for. I contacted customer service with a question and I received a quick response with an even better answer than I had expected! I will definitely purchase from RugPal in the future.