RugPal very considerate and helpful. I ordered an indoor/outdoor runner to use indoors, not knowing that it would be so uncomfortable underfoot. The color and quality was good but I made a mistake in ordering this for indoor use. I paid $62.00 for the runner and return UPS shipping costs were $32.06! I decided to keep the rug rather than lose so much money. I had planned to order a total of 7 rugs online. I hope others will learn from my mistake. if you order it, be prepared to keep it, even if you don't like it. I notified RugPal of my dilemma and they were exceptionally considerate in helping resolve the problem.

Love my new rug! Rug Pal made my shopping easy. They gave good descriptions with important details about their rugs that helped me make my choice. My rug actually arrived ahead of schedule and was exactly what I wanted, and at a lower price than other websites that sold the same rug..

Not one complaint I am not that easy to please and not only do I not ordinarily do reviews, but I mostly do them as a cautionary tale to others. However, these guys deserve my time. Prices, quality, delivery, and response to questions and concerns were all worthy of five stars. I have since made another purchase and am probably going to go back for a third one. We just bought a house with more hardwood than before and I am so happy to not have to go to a bunch of sites before I buy.

High-quality product, excellent service I recently purchased a Southwestern-style wool rug from RugPal. It's perfect for my spare bedroom and goes great with the furniture and wall color. It was exactly as pictured on the website. The rug came tightly wrapped, so was well protected in transit. I was also pleased with the price, which was very reasonable with the special Memorial Day discount. Would purchase from this site again.

Great customer service! Wow! RugPal was great to order from! I submitted an email to them after hours with a question about how their return policy works and I heard back within an hour even though they were already closed! The answer was succinct and very helpful. We then ordered our rug feeling confident that they will handle everything well. Received an email a day after my order announcing that the rug had shipped and we should be receiving it much sooner than I expected! Very happy with my shopping experience with them!