The table company walked me through the… The table company walked me through the style, wood, and finish options, in addition to sending me wood samples and table photos. They were very customer-service oriented and assured me that they would stand behind their craftsmanship and resolve and issues, though I doubt there will be any. Very satisfied.

Easy ordering Just ordered a table; very easy to use website and ordering system. Can’t wait to receive this beautiful dining table for our home! One feature I would add (to the ordering site) is that if something is out of stock, that you allow the customer to order it anyway, with a disclaimer saying it’s on back ordering and subject to cancellation. I think some people might want to take a chance and wait for an item they love knowing there is a chance the order could take longer to fill or be cancelled.

Could not be happier Could not be happier! From selection, through ordering, to delivery the experience was amazing. Oh and BTW our table is gorgeous|! Darci totally took care of us and kept us in the loop the entire time. With customer service being so bad these days it was a breath of fresh air to deal with such a great company. And oh BTW table is gorgeous|!

We ordered a dining room table and bench… We ordered a dining room table and bench. Both are the exact design, wood type and finish that we ordered. The table and bench are absolutely beautiful and arrived on schedule, given the complexities of shipping from Thailand. Darci kept us informed all along the way. We would highly recommend The Table Company. Neil Smith, East Greenwich, RI

Communication and Delivery Issue I visited the US office of The Table on September 29, 2023, and was impressed by the knowledgeable and friendly team who assisted us in selecting a desk, table, and bench. This positive experience led us to place an order. However, post-purchase communication regarding our order status was lacking. Initially, we were patient, assuming busyness on their part. Our first inquiry about shipping status on October 4, 2023, was met with a promise of an update within two days, but it required several follow-ups from us to receive a response. On November 4, we were told to expect an update early the following week. By November 21, the response shifted to a mid-January 2024 delivery date. Our excitement for the solid wood furniture waned due to these delays, and we requested a cancellation and refund on November 21. The company replied that cancellation was not possible as the order had already been produced and would be shipped in the next few weeks. Further inquiries on December 27, 2023, and January 11, 2024, revealed additional delays due to "unforeseen production issues," contradicting their earlier statement that our items were already produced. As of today, January 28, 2024, we still haven't received any updates or a new estimated arrival time, as promised on January 11. While I understand that delays can happen, consistent and proactive communication is crucial. The conflicting information about the production status of our order has been particularly confusing and disappointing.