Initial order I received 10ea used /… Initial order I received 10ea used / damaged 1/2" spacers. This delayed my customers project by several days. Follow on order was better. However, the quality of the spacers received was still less than expected. Holes weren't broached properly leaving them non-concentric. Additionally, the I.D. of the holes were inconsistent, by as much as .025"

Inferior quality, over priced and terrible customer service Inferior quality, overpriced and terrible customer service I made the unfortunate decision to purchase a custom made door from this company. I should have seen these reviews before my purchase. From their website it looks like a company that cares about its product and its customers. However, that is simply a mirage. They proclaim that real wood is used. What they don’t tell you is they put plastic in the wood. The company produces an inferior product at a premium price and provides terrible customer service. You can't get a straight answer from them over the phone. They sell you the product that they want to sell you, not the item that you wanted to purchase. When you contact them to resolve the problem, they do not timely or substantively respond. They do not honor their return policy and couldn't care less about their customers. They are quite arrogant, obnoxious oafs who think they are better than their customers. They shipped me the wrong item and expect me to pay to return it. They have no interest in trying to right their wrongs and are quite arrogant in their treatment of their customers.

Artisan has tackled my most custom… Artisan has tackled my most custom jobs. Each of these are a case study in difficult application or an impossible finish. They executed and doing the impossible has bumps in the road. They smooth out the bumps and take my tough jobs to the finish line. They deserve the 5 star General in my book. Tom Krueger

I just purchased my second barn door… I just purchased my second barn door hardware kit from Artisan. As usual the quality of the materials and craftsmanship were excellent. I made a mistake and ordered rollers that ultimately didn't work for the spacing above the door. When I called them to order the correct parts they went out of their way to help me get the correct ones as quickly as possible. Great product/company and especially the team!

Product was as advertised Product was as advertised. Only addition I would suggest is that the floor/wall mounted lower door guy have two rollers that would hold the door semi snugly during operation. The single roller creates more play in the door. I was able to create my own version of a second roller and attach in tandem with the exterior roller for a smooth fit and operation