I would have expected better customer care for a pretty expensive door We ordered and paid for an $1800 bathroom door in early May. Six weeks went by with zero communications or otherwise. Website indicated “unfulfilled. I finally call and leave a “voicemail”. Next couple days I start getting phone calls from some shipping company I’ve never heard of. On second or third call (remember, I don’t know who they are) the caller starts threatening something about storage costs, reshipping fees and the like. They eventually just left a 350lb box in front of my garage. Not the best customer experience. Doors look fine so far, not mounted.

Barn door hardware Service is top notch. I called to get some technical details before I placed my order and they were very knowledgeable about their product. I was actually surprised how much technical knowledge the rep had, because my questions were very specific. Kudos to great customer service. You just can't find that anymore. My order arrived to the exact specs that I ordered and worked perfectly.

Fantastic product and customer service. Ordered hardware for existing interior barn doors. Everything arrived on time and in great condition. I even made a mistake on a selection and they were super responsive in allowing me to reorder only the one part and shipped it quickly. Looks amazing and install was a breeze with their step by step instructions + videos.

Artisan has tackled my most custom… Artisan has tackled my most custom jobs. Each of these are a case study in difficult application or an impossible finish. They executed and doing the impossible has bumps in the road. They smooth out the bumps and take my tough jobs to the finish line. They deserve the 5 star General in my book. Tom Krueger

only one slight dissapointment This Company is set up to ship to buyer. I live close by so I opted to pick up my order at the shop. I was not notified when the order was ready but was able to pick up the complete order when I was ready. otherwise 5 Stars. I ordered custom double bypass door hardware. They explained and ordered to fit my specs. Quick manufacturing time. Delivered as ordered. Product heavy duty, great finish, easy installation, I will enjoy building my own custom doors to finish the project.