Artisan has tackled my most custom… Artisan has tackled my most custom jobs. Each of these are a case study in difficult application or an impossible finish. They executed and doing the impossible has bumps in the road. They smooth out the bumps and take my tough jobs to the finish line. They deserve the 5 star General in my book. Tom Krueger

Service was great products were shipped… Service was great products were shipped immediately and got here in a very timely fashion. The rails and wheels were just fine they were exactly what I needed and work well for my application. My only real disappointment was that the powder coating on the wheel brackets flaked off. This was not a problem for me and my particular case however had I been using this tracking and wheels on the inside of my home I would have been very disappointed.

I just purchased my second barn door… I just purchased my second barn door hardware kit from Artisan. As usual the quality of the materials and craftsmanship were excellent. I made a mistake and ordered rollers that ultimately didn't work for the spacing above the door. When I called them to order the correct parts they went out of their way to help me get the correct ones as quickly as possible. Great product/company and especially the team!

I would have expected better customer care for a pretty expensive door We ordered and paid for an $1800 bathroom door in early May. Six weeks went by with zero communications or otherwise. Website indicated “unfulfilled. I finally call and leave a “voicemail”. Next couple days I start getting phone calls from some shipping company I’ve never heard of. On second or third call (remember, I don’t know who they are) the caller starts threatening something about storage costs, reshipping fees and the like. They eventually just left a 350lb box in front of my garage. Not the best customer experience. Doors look fine so far, not mounted.

Initial order I received 10ea used /… Initial order I received 10ea used / damaged 1/2" spacers. This delayed my customers project by several days. Follow on order was better. However, the quality of the spacers received was still less than expected. Holes weren't broached properly leaving them non-concentric. Additionally, the I.D. of the holes were inconsistent, by as much as .025"