Fantastic product and customer service. Ordered hardware for existing interior barn doors. Everything arrived on time and in great condition. I even made a mistake on a selection and they were super responsive in allowing me to reorder only the one part and shipped it quickly. Looks amazing and install was a breeze with their step by step instructions + videos.

Barn door hardware Service is top notch. I called to get some technical details before I placed my order and they were very knowledgeable about their product. I was actually surprised how much technical knowledge the rep had, because my questions were very specific. Kudos to great customer service. You just can't find that anymore. My order arrived to the exact specs that I ordered and worked perfectly.

Service was great products were shipped… Service was great products were shipped immediately and got here in a very timely fashion. The rails and wheels were just fine they were exactly what I needed and work well for my application. My only real disappointment was that the powder coating on the wheel brackets flaked off. This was not a problem for me and my particular case however had I been using this tracking and wheels on the inside of my home I would have been very disappointed.

Totally satisfied customer The barn door hardware I ordered arrived promptly and was exactly as pictured. It is sturdy, looks great and functions perfectly. Actually, one wheel did seem to click as it turned, but Artisan Hardware sent us a replacement -- no questions asked. Great company, great products, great customer service.

Instructions weren’t complete I purchased non pre-drilled rail. I had solid backing so could drill holes anywhere. I used all of the lags and bushings supplies but once installed the soft close hardware wouldn’t work. The bolts were closer than required for hardware to work. Nothing in the instructions mentioned anything about minimum bolt spacing (they admitted that). Company did offer to replace bar or refund soft-close hardware but I would have had to repair and repaint holes/wall. I chose not to use soft-close hardware. Could have been avoided with better instructions.