Do not bother to show up for appointments I had an appointment today for a system installation with Guardian. They must have sent me 10 email and text reminders about today's appointment. I scheduled 10+ important work calls and took a day off because of this appointment ... and ... THEY DID NOT SHOW UP!!! No one called to tell me they are running late or need to reschedule. I called twice to find out what is going on and was told the install was being done by a subcontractor and they cannot be reached. That's it. No apologies. No information. No showing up. I wasted an entire day waiting for them! So unprofessional. I am calling other alarm companies and will never deal with Guardian again.

Although Although, there was some confusion at Guardian with my scheduled service call - “no one showed up for the original time slot”! With that said a service person did show up the next day. The person did a great job and took care of each problem we were experiencing!! He was fantastic!! Gary

Alarm sensor kept going offline Alarm sensor kept going offline. I contacted customer care, the representative guided me through what I needed to do. She also sent me some YouTube videos for support, and mailed me some magnets and double sided tape.

INTELLIGENT INTELLIGENT, COURTEOUS AND WENT RIGHT TO WORK. EXPLAINED THE SYSTEM TO THE BEST I HAVE HEARD. ANSWERED ALL QUESTIONS AND PROVIDED MORE INFORMATION THAT WAS HELPFUL. MARK DID AN OUTSTANDING JOB INVESTIGATING THE PROBLEM. REPLACED THE BOARD, TESTED EVERYTHING AND WE WERE HAPPY.

I recently posted a short critique of… I recently posted a short critique of Guardian. We have been having problems with our system for a number of years. After the post, I was contacted by Debbie in customer relations. She listened to our complaints and immediately sent out Richard the tech supervisor. Richard was a great guy and knew about our system inside and out. He realized the problems and brought in new equipment to correct our problems. The system is fast and really does everything that is was supposed to do. I have changed my opinion of Guardian and would recommend them to my friends and family Glenn