We have no complaints @ all We have no complaints @ all. Customer service is great..we increased the speed of our Wi-Fi and it affected our camera.. we called the technical department and they sent the next available technician out to come and take care of it for.. The technician was done in less than 15min. Great company. Thanks Guardian.

Alarm sensor kept going offline Alarm sensor kept going offline. I contacted customer care, the representative guided me through what I needed to do. She also sent me some YouTube videos for support, and mailed me some magnets and double sided tape.

Very trustworthy Guardian has been easy and trustworthy every step of the way. Easy install, easy online setup, easy to reach customer service, easy everything! On top of that Guardian is a quality company that makes you feel safe. They do not bother you unless it is absolutely necessary.

After the Guardian Fire Alarm signaled… After the Guardian Fire Alarm signaled trouble, ie, needed a new battery. We had a very difficult time getting to the alarm to change the battery because it had been installed by Guardian at the top of the stairwell where the stairs turned upward 90 degrees. There was no way a regular ladder could stand on varied level steps to get us up there. We are both elderly and don't do well on ladders anyway. After several phone calls to Guardian, they sent a technician out and he was able to get to it. But even he agreed that it was a poor placement, and said he could move it. We did not want more holes in our wall, so we declined and will just call again when it needs a new battery. The technician was very helpful, professional and considerate.

INTELLIGENT INTELLIGENT, COURTEOUS AND WENT RIGHT TO WORK. EXPLAINED THE SYSTEM TO THE BEST I HAVE HEARD. ANSWERED ALL QUESTIONS AND PROVIDED MORE INFORMATION THAT WAS HELPFUL. MARK DID AN OUTSTANDING JOB INVESTIGATING THE PROBLEM. REPLACED THE BOARD, TESTED EVERYTHING AND WE WERE HAPPY.