Pete Self
GBDo NOT sign anything with this company I sold my house a month ago after paying for their service for 3 years. Had to pay a $750 early term fee just to sell my Home. Completely ridiculous that you have to pay for services no rendered and the discounts were not $750 or anywhere near that at service startup. I self- installed COVE at my new home and their server and pricing is spectacular with no contracts and same monitoring. Be WARNED, they are ripoff artists.
JOHNELLE
GBAfter the Guardian Fire Alarm signaled… After the Guardian Fire Alarm signaled trouble, ie, needed a new battery. We had a very difficult time getting to the alarm to change the battery because it had been installed by Guardian at the top of the stairwell where the stairs turned upward 90 degrees. There was no way a regular ladder could stand on varied level steps to get us up there. We are both elderly and don't do well on ladders anyway. After several phone calls to Guardian, they sent a technician out and he was able to get to it. But even he agreed that it was a poor placement, and said he could move it. We did not want more holes in our wall, so we declined and will just call again when it needs a new battery. The technician was very helpful, professional and considerate.
Mikka Cotton
GBAlarm sensor kept going offline Alarm sensor kept going offline. I contacted customer care, the representative guided me through what I needed to do. She also sent me some YouTube videos for support, and mailed me some magnets and double sided tape.
ROBERT
GBALL PREVIOUS WORK HAS BEEN PROMPT AND… ALL PREVIOUS WORK HAS BEEN PROMPT AND EXECUTED WITH EFFICIENCY. THE CURRENT INSTALLATION HAS BEEN DELAY BY THE LOCAL TOWNSHIP OFFICIALS FOR THREE WEEKS SO I HAVE NO MEANS OF JUDGING HOW IT WILL GO UNTIL IT BEGINS, HENCE THE MIDDLING REVIEW FIGURE. I'M CERTAIN THAT I WILL BE VERY HAPPY WITH THAT WORK WHEN IT FINALLY COMMENCES AS WELL.
Phil Medina
GBGuardian onsite tech is awesome. In a new home build and had an issue with my panel. Tech Anthony came out, diagnosed and replaced my panel then relearned all devices and adjusted my door bell camera. He was knowledgeable and very professional. Hope future experiences are just a nice.