I recently posted a short critique of… I recently posted a short critique of Guardian. We have been having problems with our system for a number of years. After the post, I was contacted by Debbie in customer relations. She listened to our complaints and immediately sent out Richard the tech supervisor. Richard was a great guy and knew about our system inside and out. He realized the problems and brought in new equipment to correct our problems. The system is fast and really does everything that is was supposed to do. I have changed my opinion of Guardian and would recommend them to my friends and family Glenn

New review based on incredible service I had previously written a review regarding Guardian and their service. However, I would like to remove that review and post this new one. Guardian came out to our home today and the technician was probably the best we had ever had. His name was Anthony. He reset all of our sensors And he reconnected the breakage equipment and he fixed the panel and gave us a good course on how to use our system, which we really did not even know. so I would give Guardian at this time a five star review. We appreciate them coming to solve this problem for us .

No Fire Alarms Before Dinner I call, occasionally, when I am cooking smoky foods in the air fryer to circumvent the fire department from being notified of a smoke detector alert. The staff is always very nice to talk with and puts a one hour hold for fire alerts so that I don't have to greet the fire department and have them walk through my kitchen to check for a possible fire. (It has happened a few times in the past before I got the idea to call in advance of using the air fryer-- It's embarrassing). Thank you for being a big help!!

Very trustworthy Guardian has been easy and trustworthy every step of the way. Easy install, easy online setup, easy to reach customer service, easy everything! On top of that Guardian is a quality company that makes you feel safe. They do not bother you unless it is absolutely necessary.

Terrible customer service...bad company. Contracts lock the customer into their terms even if the service is not provided. Months of getting charged without getting the service. Complete defensive attitude towards solving the issue. Not the smartest company out there, for sure. Stay away..bad, bad, bad