Here to Stay! Other companies have tried to lure me away from Guardian Protection but to no avail. I have seen Guardian in action over the years, even when the mistake was mine and they are always not only right on time, responding to the alarm but they were also courteous, professional, and customer friendly. I appreciate the way they prompt me to test my system and walk me through the process. I plan to remain a loyal customer. Many thanks to your employees!

ALL PREVIOUS WORK HAS BEEN PROMPT AND… ALL PREVIOUS WORK HAS BEEN PROMPT AND EXECUTED WITH EFFICIENCY. THE CURRENT INSTALLATION HAS BEEN DELAY BY THE LOCAL TOWNSHIP OFFICIALS FOR THREE WEEKS SO I HAVE NO MEANS OF JUDGING HOW IT WILL GO UNTIL IT BEGINS, HENCE THE MIDDLING REVIEW FIGURE. I'M CERTAIN THAT I WILL BE VERY HAPPY WITH THAT WORK WHEN IT FINALLY COMMENCES AS WELL.

I recently posted a short critique of… I recently posted a short critique of Guardian. We have been having problems with our system for a number of years. After the post, I was contacted by Debbie in customer relations. She listened to our complaints and immediately sent out Richard the tech supervisor. Richard was a great guy and knew about our system inside and out. He realized the problems and brought in new equipment to correct our problems. The system is fast and really does everything that is was supposed to do. I have changed my opinion of Guardian and would recommend them to my friends and family Glenn

Terrible customer service...bad company. Contracts lock the customer into their terms even if the service is not provided. Months of getting charged without getting the service. Complete defensive attitude towards solving the issue. Not the smartest company out there, for sure. Stay away..bad, bad, bad

After the Guardian Fire Alarm signaled… After the Guardian Fire Alarm signaled trouble, ie, needed a new battery. We had a very difficult time getting to the alarm to change the battery because it had been installed by Guardian at the top of the stairwell where the stairs turned upward 90 degrees. There was no way a regular ladder could stand on varied level steps to get us up there. We are both elderly and don't do well on ladders anyway. After several phone calls to Guardian, they sent a technician out and he was able to get to it. But even he agreed that it was a poor placement, and said he could move it. We did not want more holes in our wall, so we declined and will just call again when it needs a new battery. The technician was very helpful, professional and considerate.