It took over a week to resolve the… It took over a week to resolve the mistake that was made to my order. I called, emailed and even used the chat feature but still did not receive any significant response. I finally received a call from Marquel Hamilton and he quickly resolved the issue. I gave Marquel the 5 star review for his quick response however, my overall experience was disappointing.

After simply inquiring about an order… After simply inquiring about an order status that wasn’t available in the website, was put on hold for 20 minutes listening to about a 30 second audio loop. Finally hung up without receiving an answer to a seemingly simple inquiry. So I texted requesting the order status information. Now,I’m asked to provide a survey. Really?

Website quick ship option is fake I ordered 3 4'x20' rolls quick ship from their website. This should have been shipped, according to their website the same week it was ordered. I never received an invoice but when I went online to see when I could expect the product I saw that it was only projected to ship almost a month after the purchase date. Trying to call them is just an exercise in frustration. You cannot get them on the phone and the only way to communicate with them is by text. Bottom line is that I canceled the order and received a full credit. I ended up going to Tractor supply and buying 3' x 4' 1/2" thick mats that worked out more cost effective.

After many attempts to find my order After many attempts to find my order. The last customer service representative took great care of me. She as professional, kind and patient. I don’t like the live chat because it’s not a real person and I never received a follow up when leaving a message as suggested. I missed a deadline and lost money after no communication in my initial order. I do love the product but please work on communication.

Great customer service Reference order #4653920 Great customer service! Erin walked me though the shipping process and let me know where my rubber gym floor was. She gave me contact info for the shipper so I could expedite arrival.