Ordering carpet tiles I called because I wanted to verify my measurements before placing an order. I spoke with an agent named Gloria, she was very knowledgeable and easy to understand. The whole process went very smoothly, I am looking forward to carpeting two bedrooms

They are still nice and professional people in this world...Michelle was very professional and… Michelle was very professional and wanted to help. It was a pleasure to be taking care of by her. It was contrary to my first experience when I contacted your company about 2 missing tiles. First person was not helpful at all. It made me feel like there is nothing else she can do. But not Michelle. Thank you for making me believe that company I spent $1600 with has employees who care. I appreciate your assistance today very much, Michelle.

salesperson was friendly and helpful… salesperson was friendly and helpful and answered all my questions. Assuming the rubber roll is as firm as she described it was a bit less expensive (even with shipping) than an interlocking product from Home Depot that did not sit smoothly. It was also a better fit for my space. I am looking forward to receiving the 4cx10 roll for my home gym :)

It took over a week to resolve the… It took over a week to resolve the mistake that was made to my order. I called, emailed and even used the chat feature but still did not receive any significant response. I finally received a call from Marquel Hamilton and he quickly resolved the issue. I gave Marquel the 5 star review for his quick response however, my overall experience was disappointing.

Website quick ship option is fake I ordered 3 4'x20' rolls quick ship from their website. This should have been shipped, according to their website the same week it was ordered. I never received an invoice but when I went online to see when I could expect the product I saw that it was only projected to ship almost a month after the purchase date. Trying to call them is just an exercise in frustration. You cannot get them on the phone and the only way to communicate with them is by text. Bottom line is that I canceled the order and received a full credit. I ended up going to Tractor supply and buying 3' x 4' 1/2" thick mats that worked out more cost effective.