Cheap Quality and Poor Packaging Cheap Quality and Poor Packaging: We ordered 2 of Celia Accent Table with Bone Inlay Top and they both arrived (a month later) broken in various pieces. While it was terribly packaged (they were each placed inside large boxes with a little cardboard no other wrap to ensure cushioning while traveling from Florida to DC. Additionally, the tables were very poorly made so it was clear it wasn't just the packaging that caused them to break while shipping. We paid $500 for the pair - we expected top quality for that price instead we got something I would have paid $30 on Wayfair or Overstock for.

FORCED TO DISPUTE A CHARGE Ordered two table lamps on August 10 for $829. Received an email that the lamps I ordered have been discontinued by the manufacturer. I requested a credit for my purchase and five days later I have heard nothing from them so I had to dispute the charge. Very poor customer service and would not recommend them. Sad their website is offering a product that has been discontinued and even more disappointing that no one reached out.

Very disappointed Unfortunately I purchased an item that went in back order after I had already ordered. I waited patiently. Received a very delicate (more delicate than I knew and was never described) in a box that had no wrapping or padding to fill it. The bench cane damaged. I’ve reached out but unfortunately it hasn’t been a priority. The quality of the item, the attention to unsatisfactory shipping, a damaged item, and an unhappy customer didn’t really make a difference.

I have been shopping at OBH for quite… I have been shopping at OBH for quite sometime! Everything is so beautiful and their customer service is great! Thank you to Johnathan and Christina for all your help! Looking forward to seeing my little beach house continue to come together! PB

NO compensation for ordering/delivering… NO compensation for ordering/delivering WRONG chair and damaged SOFA in 3-piece set. Only exchanged velvet side chair for an upholstered side chair until we waited another 5 weeks for the swivel glider. The filling and the color were not what we expected The owner did NOTHING to make us happy. They did not provide any interest on the money they had received for delivering us the wrong product; not even a token lamp or candle or anything. 10% off was offered if we kept the damage sofa that was delivered - we opted to exchange the frame with the FLOOR MODEL, and did not receive a discount for that either...