Order over phone went well however I do… Order over phone went well however I do not believe the order person recorded that I had a strip at bottom of mirror because no space for strip and it kept bottom of frame from sticking direct to mirror. Also knotches were not cut to fit tabs that go in to hold frame together in assembly. Frame did not fit together well, not near the workmanship as my earlier frames I put together.

I presume their frames are nice, but mine never shipped I presume their frames are nice, but then your order would have to actually arrive to find out. I ordered my frame in April when I inquired in May as to its shipping date I was informed that my moulding wouldn't be available until June and would likely ship June 15th. On June 15th I inquired again about the status of my order, this time I was told July 15 or I could select another moulding. I suggested they refund my purchase, which they did promptly enough. Apparently customer service is a lost art at Mirror Mate. Had they alerted me in some way about a problem getting the moulding they sold me and offered an immediate refund or a discount on another moulding for my month-long delay I might not be writing this negative but accurate review. Instead, I was told I could pick another moulding or wait. To say I am disappointed is something of an understatement. This was a remodel project with a deadline. I cannot recommend this company based on performance.

Made a nice improvement to our remodel Frames came in wrapped and packaged well. Fitment to the mirror was good and look really nice. A couple of the corners that were put together have slight gap, maybe 1/16th of an inch that can be filled in. Providing a filler or suggest a filler would be helpful. They identify using a pen to color the edge of the cuts, but do not provide this with the frame.

bathroom frames I think my frame should have been thicker as my mirror was so big. It was easy to put together and put up but I felt the price was extremely high for what we got. We ordered samples 2 times to try and match our new home bath vanities. The frames we wanted didn't match our vanities so we went with white.

Not made correctly I spent almost $500 for two frames. One arrived with a scratch on it. The other frame is so wide that it covers the electrical outlet the is on my mirror. It will not go flush on one corner, due to this, and looks ridiculous.