The assembly team is the highlight! Customer service has been good on the front end. Quality of furniture has ranged from excellent to poor. Their value pieces are poorly made and not worth the savings. Higher end pieces are well-made and the assembly service that comes with the delivery is extraordinary. Do not open a credit account if you cannot pay in full by the end of the interest free term. It is a waste of money in the long run.

the furniture is garbage the furniture is garbage! I've had my new bedroom set for only 8 months & it has started cracking on the side panels of my nightstands. basically, Gardner white said TOO BAD, you didn't purchase a warranty. I also tried to exchange a piece of furniture. I called within the time frame. but the info was never put in the system. so, I was told. When i finally got ahold of someone at customer service, again. TOO BAD!

AVOID! Turn back!! Don’t do it!!! Avoid! Avoid! Avoid! Seriously, if you value your time, money and sanity, do NOT give these people the time of day!!! Their merchandise is overpriced and they force you to purchase a normally $35-40 mattress cover for close to $100 so you can be part of their “pledge” program so if you don’t like their mattress, they charge you restocking fees, $200 and this mattress cover. The “pledge” nonsense is so that you can be allowed to return the mattress. NO ONE called/texted when they said they would on the day they promised delivery. I had to chase them down, found out myself my mattress was not going to be delivered on the day they promised. I was lied to numerous times by numerous customer service agents about why mattress wasn’t being delivered, lied to about delivery windows, and just overall awful customer service. I even had one agent “laugh it off” and say like, yeah, everyone gets screwed over eventually…. Ummmm, did you really just speak to me that way? ***How this crackpot company is still in business is beyond me.*** Hey Gardner White, instead of throwing loads of money into tacky, annoying ads that everyone hates you actually invest in hiring and training proper customer service and logistics people so you don’t leave angry, frustrated customers left and right who NEVER want to do business with you again? We just bought a massive home that needs loads of furniture. Guess who gets NOT ONE CENT FROM US now?! It seems your company has sad values and it shows in how poorly you value customer satisfaction and loyalty. I will spend the rest of my days informing those, who ask me who I used for furniture purchases, to NEVER do business with your company because Gardner White, is quite frankly, one of the WORST retail experiences of my adult life!!!

Winston on 14 Mile in Warren is an… Winston on 14 Mile in Warren is an OUTSTANDING SALESMAN! He went above and beyond for me! Very friendly, caring salesman. And does everything correct not just to make a sale or commission!! I couldn't thank Winston enough for making things right for me and my situation. He listened to my concerns, tried to understand, and correct the awful situation from Taylor location. If your headed to the Warren location ask for Winston!!! I will only recommend him, even if it is a drive it worth dealing with such a professional salesman!!

Lenny Robinson and his helper were… Lenny Robinson and his helper were prompt and set up my sectional very quickly. They were both polite and even went the extra mile by fixing my footboard on our bed. Great job!